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#4 - Leading through uncertainty and crisis, a conversation with Cheryl Mobley
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In this episode, I recorded a call that I had with Cheryl Mobley. Cheryl spend 12 years with the Texas Health Specialty Hospital, five of these as the President. During her time as President, she led the hospital through the Ebola crisis, having infected patients at her hospital. She also maintained a 99 percentile score for both Patient and Patient satisfaction; quite a feat in healthcare. She now uses her experience to support leaders and organizations as the CEO and Co-Founder of reCalibrate consulting.
At the end, Cheryl makes a generous offer to support organizations and teams along with how to best get in touch with her.
In our conversation, we discuss:
Drop right in with us discussing the current state of affairs and what I see coming.
4:15 Health cares historic plan around contingency planning and how this has and has not worked.
5:10 FMEA - Failure Mode Effect Analysis - how much pressure a system can take.
7:20 - Looking for the opportunities in this challenging time and how do we design for this.
9:15 - Organizational capacity for change.
11:30 - Leading through crisis in the time of Ebola
15:50 - Working through chaos and fear
19:15 - Staying positive during challenges
20:40 - What did she learn as as leader going through the Ebola crisis
23:45 - Cheryl’s offer to support the world in these times
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