#493 – Just Give Us a Way to Get an Answer
Manage episode 327308711 series 3126129
Do-it-yourself, as a business concept, appeared shortly after World War II. Doing it yourself grew in category after category because there was a shortage of manpower. Self-service, another iteration of do-it-yourself, is a concept conceived long before do-it-yourself, and grows today with the speed of a text. Because there is a shortage of service.
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