It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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Faulty Towers Customer Service Pain in the house - S15 - E06
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Manage episode 329048721 series 1352973
Content provided by Business Jazz. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Business Jazz or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
"To avoid a disaster" or "To gain additional success" - that's why Paul O'Mahony decides to record a back-up of this episode. You will hear Roger Overall report on the emergency customer service he received from Irish Water. A leak threatened to undermine his house - "there is a valuable business lesson here" Roger assures listeners. You'll hear about the local business that came to Roger's rescue - and you may pick up a tip or two on how best to serve your customers a solution. PS. The house survived. Roger also survived the pain.
…
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161 episodes
MP3•Episode home
Manage episode 329048721 series 1352973
Content provided by Business Jazz. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Business Jazz or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
"To avoid a disaster" or "To gain additional success" - that's why Paul O'Mahony decides to record a back-up of this episode. You will hear Roger Overall report on the emergency customer service he received from Irish Water. A leak threatened to undermine his house - "there is a valuable business lesson here" Roger assures listeners. You'll hear about the local business that came to Roger's rescue - and you may pick up a tip or two on how best to serve your customers a solution. PS. The house survived. Roger also survived the pain.
…
continue reading
161 episodes
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