))
How to de-escalate calls when customers request to speak with a a native speaker.
Manage episode 341861573 series 3227401
Content provided by Emerson Tun. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Emerson Tun or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Use this script when a Customer requests to speak with a native speaker. "Thank you for your feedback. I know that my English is not perfect. But I'm working on it. If you give me the opportunity, I have the training and tools to help you."
…
continue reading
2 episodes
Share
