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Episode 32: An Industry Analyst's Perspective on Customer Success with Bruce Daley
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This week we were joined by Bruce Daley of S&P Global 451 Research. Bruce is an industry analyst following revenue generation software companies with a particular interest in Customer Success vendors. He is a long-time student of the software industry and is considered minor nobility in it by some. We talked about how to make a buck in this business, spending a little time making jokes. Some of the questions we discussed were:
- Is customer success a good place to build a career?
- What is the overall market demand for customer success products?
- Who are some of the winners and losers?
- What is the hottest subcategory?
- How do you make a fortune in the space (or at least a living)?
Bruce also shared his billion-dollar business idea only 12 years too late.
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