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Episode 4 - The Awful CX of Air Travel
Manage episode 344067568 series 3147313
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Berny and Dan dive into the worst aspects of air travel. We all suffer through it, but there has to be a better way. The airline industry is decades behind other industries with their absolutely horrific customer experience. Why have they not evolved? What are the pain points? Are there any reasonable solutions to the mess of air travel?
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