Discover a whole new take on Artificial Intelligence with Squirro's educational podcast! Join host Lauren Hawker Zafer, a top voice in Artificial Intelligence on LinkedIn, for insightful chats that unravel the fascinating world of tech innovation, use case exploration and AI knowledge. Dive into candid discussions with accomplished industry experts and established academics. With each episode, you'll expand your grasp of cutting-edge technologies and their incredible impact on society, and y ...
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Scaling Customer Operations: Change is the only constant
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Manage episode 347182341 series 1340978
Content provided by The Seedcamp Podcast and Carlos Espinal. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by The Seedcamp Podcast and Carlos Espinal or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In Part II of our Seedcamp Firsts series on customer operations, Rona Ruthen and Natasha Lytton delve into Scaling - a phase when change is the only constant. Rona shares her incredible experiences scaling operations across various roles, including VP of Customer Operations at Monzo, where she helped the company grow from 1 million to six, all largely over the Covid pandemic. With more than 15 years of experience in FinTech financial services and payment solutions in companies in Israel and the UK, she is a seasoned expert in scaling up customer service and operations. Learn why communication, clear goals, and single-threaded leadership are essential and how to get buy-in from people across the company. If you missed Part I, catch up here: sdca.mp/Customer_Operations_Podcast Show notes: Rona Ruthen - twitter.com/RonaRuthen Natasha Lytton - twitter.com/Natashalytton Seedcamp - seedcamp.com Check out our growing Seedcamp Firsts Content Library here: sdca.mp/SeedcampFirsts
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291 episodes
MP3•Episode home
Manage episode 347182341 series 1340978
Content provided by The Seedcamp Podcast and Carlos Espinal. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by The Seedcamp Podcast and Carlos Espinal or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In Part II of our Seedcamp Firsts series on customer operations, Rona Ruthen and Natasha Lytton delve into Scaling - a phase when change is the only constant. Rona shares her incredible experiences scaling operations across various roles, including VP of Customer Operations at Monzo, where she helped the company grow from 1 million to six, all largely over the Covid pandemic. With more than 15 years of experience in FinTech financial services and payment solutions in companies in Israel and the UK, she is a seasoned expert in scaling up customer service and operations. Learn why communication, clear goals, and single-threaded leadership are essential and how to get buy-in from people across the company. If you missed Part I, catch up here: sdca.mp/Customer_Operations_Podcast Show notes: Rona Ruthen - twitter.com/RonaRuthen Natasha Lytton - twitter.com/Natashalytton Seedcamp - seedcamp.com Check out our growing Seedcamp Firsts Content Library here: sdca.mp/SeedcampFirsts
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291 episodes
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