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92. How Data Quality in ServiceNow impacts Experience with Mikko Juola from DCM
Manage episode 349235734 series 2817230
How Data Quality in ServiceNow impacts Experience
Many times operational data in ServiceNow is missing or is bad quality and it's difficult to use all the tools available to make decisions when you cannot trust the data. If you don't know everything about your end-users it difficult to create amazing service experiences, automate services or allow agents to solve issues quickly. In this episode we go through these common challenges with Mikko Juola from Data Content Manager, an application for ServiceNow to automate and streamline your data quality and management.
Data Quality affects Experiences:
- End-user Experience
- Agents Experience
- IT Management Team Decision Making
- Automation Ability
Mikko Juola: https://www.linkedin.com/in/mikkojuola/
Data Content Manager: https://datacontentmanager.com/
CSDM - The Recipe for Success eBook: https://datacontentmanager.com/csdm-recipe-for-success-ebook/
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HappySignals YouTube Channel: https://www.youtube.com/channel/UCZt8YNTGsNBiVCPEPWYr1nA
Take the ITXM™ foundation course here - https://itxm.academy/itxm-foundation/
Read more about ITXM™ framework here - https://www.happysignals.com/itxm-framework-it-experience-management
Learn more about HappySignals - https://www.happysignals.com/
116 episodes
Manage episode 349235734 series 2817230
How Data Quality in ServiceNow impacts Experience
Many times operational data in ServiceNow is missing or is bad quality and it's difficult to use all the tools available to make decisions when you cannot trust the data. If you don't know everything about your end-users it difficult to create amazing service experiences, automate services or allow agents to solve issues quickly. In this episode we go through these common challenges with Mikko Juola from Data Content Manager, an application for ServiceNow to automate and streamline your data quality and management.
Data Quality affects Experiences:
- End-user Experience
- Agents Experience
- IT Management Team Decision Making
- Automation Ability
Mikko Juola: https://www.linkedin.com/in/mikkojuola/
Data Content Manager: https://datacontentmanager.com/
CSDM - The Recipe for Success eBook: https://datacontentmanager.com/csdm-recipe-for-success-ebook/
---
HappySignals YouTube Channel: https://www.youtube.com/channel/UCZt8YNTGsNBiVCPEPWYr1nA
Take the ITXM™ foundation course here - https://itxm.academy/itxm-foundation/
Read more about ITXM™ framework here - https://www.happysignals.com/itxm-framework-it-experience-management
Learn more about HappySignals - https://www.happysignals.com/
116 episodes
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