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Episode 2: The one about cancellations
Manage episode 356014940 series 3450017
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The elephant in the room: Southwest Airlines
A disaster in the making. Herb Kelleher’s airline is suffering because of profit hungry executives. Southwest IT department hails from the 1990s and needs an extreme makeover!
Aggressive Mediocrity:
More and more people are ok with doing the bare minimum and are proudly mediocre. How is this affecting the industry?
35 episodes
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