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Empowering Your Customers Strategies for Success in Contact Centers: Rob Bayer
Manage episode 359070191 series 3356900
Content provided by NobelBiz Studios. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by NobelBiz Studios or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Are you ready to learn the latest and greatest customer empowerment strategies from a seasoned industry expert? In this episode, we have a special guest who shares their secrets to success in contact center management and remote work optimization.
Rob Bayer, president of Anomaly Squared is an executive with more than 25 years of contact center experience. He is responsible for the overall strategy and direction of Anomaly Squared, which provides call center services for 20+ mortgage groups with an emphasis on speed to lead and driving high contact rates.
Get ready to dive deep into the world of omnichannel communication and learn how to anticipate your customer's every need. This is a must-listen episode for anyone looking to stay ahead of the game in the fast-paced world of customer service.
Don't miss out on this exciting opportunity to learn from one of the best!
51 episodes
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Manage episode 359070191 series 3356900
Content provided by NobelBiz Studios. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by NobelBiz Studios or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Are you ready to learn the latest and greatest customer empowerment strategies from a seasoned industry expert? In this episode, we have a special guest who shares their secrets to success in contact center management and remote work optimization.
Rob Bayer, president of Anomaly Squared is an executive with more than 25 years of contact center experience. He is responsible for the overall strategy and direction of Anomaly Squared, which provides call center services for 20+ mortgage groups with an emphasis on speed to lead and driving high contact rates.
Get ready to dive deep into the world of omnichannel communication and learn how to anticipate your customer's every need. This is a must-listen episode for anyone looking to stay ahead of the game in the fast-paced world of customer service.
Don't miss out on this exciting opportunity to learn from one of the best!
51 episodes
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Similar to First Contact: Stories of the Call Center
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continue reading
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continue reading
The American healthcare system is one of the most innovative in the world. But it’s also riddled with complex challenges, such as access to affordable medications, inefficiency and administrative burdens, and communication barriers between providers. There’s clearly a better way—and at Surescripts, we have a unique sightline into what that may be. In this series, host Melanie Marcus, Chief Marketing Officer of Surescripts, sits down with today’s most inspiring and innovative leaders in healt ...
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continue reading
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