Contact Center Excellence, Brand Slaughtering and Remote Revolution: Eric Sims

First Contact: Stories of the Call Center

Ladies and gentlemen, welcome to another exhilarating episode of our podcast! Today, we're diving deep into the world of contact centers, brand protection, and the remote revolution with a true industry expert. Get ready to be blown away by the insights and knowledge of Eric Sims, Cofounder & CEO of Leading Edge Connections, America's #1 fully remote outsourced contact center. Not only is Eric an outsourcing guru, but he's also the host of the groundbreaking podcast Preventing Brand$laughter, where he dishes out invaluable advice to businesses looking to protect their brand from self-inflicted sabotage.
In this episode, we'll explore the challenges and triumphs of remote contact center operations, dig into the critical role of data security and compliance, and get a firsthand look at the strategies that drive success in this ever-evolving space. Prepare to be inspired and enlightened as we embark on this incredible journey with the one and only Eric Sims! So grab your headphones, sit back, and let's get started!