Maximizing Team Engagement and Accountability in a Hybrid Workplace: Insights from Fivserv's SVP of Product Management, Justin Jackson

Experience Strategy Podcast with Stone Mantel

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1y ago 36:59

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For many teams, virtual used to be the exception. Now, hybrid is the rule. So, how do leaders of large teams successfully foster accountability and engagement? To answer this question, we talked to Justin Jackson, SVP Product Management and Head of Enterprise Payments, Fiserv. Justin leads a large, dispersed cross-functional team with different goals and needs. To unify and engage them, here’s what he focuses on:

Interdependent goals with mutual accountability
Measuring success based on the customer’s why
Doubling down on customer needs in the end-to-end journey across platforms
Employing a win/learn mindset instead of a win/lose mindset

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