Avoiding Endless Go-Back Work: How to Master the Art of Project Completion

Contractor Cuts

Ever been in a situation where a project is so close to completion, but it feels like you're doing the hokey pokey - stepping in and out but never really leaving? Join us on a wild ride as we discuss the perils of go-back work and how to successfully exit a job. More often than not, clients can turn from being completely reasonable to acting like a cat on a hot tin roof. We'll unpack why this happens and how to best navigate these choppy waters.
You're about to gain key insights on managing expectations, the secret sauce in ensuring a smooth project and a satisfied client. Trust us, there's nothing like a well-crafted Client Engagement Agreement (CEA) to keep everyone on the same page. And did we mention weekly invoicing? It's like a progress report for your client, keeping them informed and in agreement with the project's status. You can kiss those frantic, last-minute scrambles goodbye with a final walk checklist, plus tools such as ProServe360 software at your disposal to streamline processes.
But what do you do when the client turns into a fire-breathing dragon and compromises seem as rare as a unicorn? We've got your back! This episode is packed with valuable intel on successfully negotiating with difficult clients and implementing effective conflict resolution strategies. We’ll touch on the importance of staying calm, understanding the other person's perspective (even when they're having a meltdown), and standing your ground. Tune in, and you'll be armed with practical tips and tools to glide through projects, leaving satisfied clients and a trail of successful jobs in your wake. We've got all this and more, so strap in for an enlightening conversation!
Looking to take your business to the next level? ProStruct360 has everything you need to succeed! From cutting-edge software and training, to expert coaching and guidance, we've got you covered. Visit our website to explore our offerings and see the full videos of our podcast series. At ProStruct360.com, you'll find the tools and resources you need to grow your business, improve your skills and achieve your goals. Don't wait, check us out now.

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Chapters

1. Intro (00:00:00)

2. Exiting Jobs Successfully (00:00:13)

3. Managing Client Expectations Through the CEA (00:05:06)

4. Using Final Walkthroughs to Exit Cleanly (00:12:23)

5. Leveraging Industry Standards to Support Your Quality of Work (00:24:06)

6. Avoiding Conflict With a Difficult Client (00:27:31)

7. Negotiating Solutions With Unreasonable Clients (00:34:14)

8. Effective Conflict Resolution for Business Growth (00:43:45)

9. Alliance and 360 Pros Contact Info (00:47:15)