The Village Global podcast takes you inside the world of venture capital and technology, featuring enlightening interviews with entrepreneurs, investors and tech industry leaders. Learn more at www.villageglobal.vc.
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263. Creating Human Connection within a Global Ecosystem w/ Naomi Wheeless
MP3•Episode home
Manage episode 374909292 series 3253424
Content provided by BombBomb. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by BombBomb or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
The chance to have an interaction with an actual human being leads to a positive emotional resonance, which leads to more referrals and online reviews. That human connection is invaluable in strengthening how people perceive the entire brand.
In this episode, we meet with Square’s Global Head of Customer Success, Naomi Wheeless, a remarkable leader who has successfully built and led a diverse team of over 1,000 employees across 10 countries for the past 6 years. We dive deep into how Square achieved a staggering 300% increase in sales by removing intentional friction and delivering a top-notch experience in a complex ecosystem. We explore the power of human connection and its impact on customer loyalty, while gaining insights into managing a massive workforce.
Join us as we discuss:
More information about Naomi Wheeless and today’s topics:
…
continue reading
In this episode, we meet with Square’s Global Head of Customer Success, Naomi Wheeless, a remarkable leader who has successfully built and led a diverse team of over 1,000 employees across 10 countries for the past 6 years. We dive deep into how Square achieved a staggering 300% increase in sales by removing intentional friction and delivering a top-notch experience in a complex ecosystem. We explore the power of human connection and its impact on customer loyalty, while gaining insights into managing a massive workforce.
Join us as we discuss:
- What customer empathy means and why it’s important
- Whether or not an internal tech team is advantageous
- How Square’s remote transition has lead to a happier and more diverse workforce
- How to successfully manage a team of more than 1,000 employees across 10 countries (tips and tricks)
More information about Naomi Wheeless and today’s topics:
- LinkedIn Profile: https://www.linkedin.com/in/wheeless/
- Company Website: https://squareup.com
- Naomi’s Personal Website: https://naomiwheeless.com/
- Other Relevant Link: https://www.chick-fil-a.com/
272 episodes
MP3•Episode home
Manage episode 374909292 series 3253424
Content provided by BombBomb. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by BombBomb or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
The chance to have an interaction with an actual human being leads to a positive emotional resonance, which leads to more referrals and online reviews. That human connection is invaluable in strengthening how people perceive the entire brand.
In this episode, we meet with Square’s Global Head of Customer Success, Naomi Wheeless, a remarkable leader who has successfully built and led a diverse team of over 1,000 employees across 10 countries for the past 6 years. We dive deep into how Square achieved a staggering 300% increase in sales by removing intentional friction and delivering a top-notch experience in a complex ecosystem. We explore the power of human connection and its impact on customer loyalty, while gaining insights into managing a massive workforce.
Join us as we discuss:
More information about Naomi Wheeless and today’s topics:
…
continue reading
In this episode, we meet with Square’s Global Head of Customer Success, Naomi Wheeless, a remarkable leader who has successfully built and led a diverse team of over 1,000 employees across 10 countries for the past 6 years. We dive deep into how Square achieved a staggering 300% increase in sales by removing intentional friction and delivering a top-notch experience in a complex ecosystem. We explore the power of human connection and its impact on customer loyalty, while gaining insights into managing a massive workforce.
Join us as we discuss:
- What customer empathy means and why it’s important
- Whether or not an internal tech team is advantageous
- How Square’s remote transition has lead to a happier and more diverse workforce
- How to successfully manage a team of more than 1,000 employees across 10 countries (tips and tricks)
More information about Naomi Wheeless and today’s topics:
- LinkedIn Profile: https://www.linkedin.com/in/wheeless/
- Company Website: https://squareup.com
- Naomi’s Personal Website: https://naomiwheeless.com/
- Other Relevant Link: https://www.chick-fil-a.com/
272 episodes
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