Challenges Of Hotel Technology With Kurt Macher, Shangri-la Group

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Challenges of hotel technology with Kurt Macher, Shangri-la Group - The Shard

1y ago 18:26

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In partnership with ACE Hotel Tech Summit, we spoke with Kurt Macher, General Manager, Shangri-La The Shard, London and Innovation & Luxury Customer Experience Lead - Middle East, Europe, India & Americas for the Shangri-la Group about the challenges and frustrations with technology.

We cover the complexities in technology at hotels including;

the journey to implementation and adoption
struggles to maximise the investment
security risks to consider
staff usability

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