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The Misconceptions of Loyal Clients
Manage episode 385095324 series 3530493
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Welcome to "Hair, What I'm Saying," the podcast hosted by Kinetra Stewart. In this insightful episode, Kinetra delves into the prevalent misconception in the hair industry: the belief that frequent visits to hairstylists, barbers, or salons equate to client loyalty.
In this episode, Kinetra discusses:
Busting Client Loyalty Myths: Kinetra dives into the common myth that regular visits mean automatic client loyalty. She's here to tell you that loyalty in the hair world isn't just about how often you show up; there's more to it!
Importance of Business Policies: Kinetra emphasizes the importance of having clear and consistent business policies to prevent professional burnout and maintain a healthy client-stylist relationship.
Client Fit: Kinetra suggests finding your hair soulmate. Not every stylist is a perfect match for every client, and she explains her appointment policy, including the pitfalls of clients not following it.
Boundaries and Loyalty: Kinetra's all about quality and good service. She advises that if you're thinking of raising your prices, make sure you're offering an even better experience. No price hikes without an upgrade!
Setting Boundaries for Loyalty: Kinetra is all about setting boundaries for a relaxed and loyal atmosphere. By distinguishing between loyal clients and frequent visitors and keeping those boundaries in check, you create a space where loyalty flows naturally.
Links:
Don't forget to follow Kinetra on Instagram @_hairwhatimsaying_ and check out her website https://www.hairwhatimsaying.com/ for more.
For business financial advice follow Kinetra on Instagram @_thevintagehipster_
This podcast provides a platform to discuss and celebrate the beauty and importance of natural hair in the African-American and Black communities. It also addresses the challenges and triumphs associated with it. If you enjoyed this episode, tune in for more.
And finally, click subscribe so you don't miss out on next week's episode!
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Don't forget to follow Kinetra on Instagram @_hairwhatimsaying_ and check out her website Hair What I'm Saying for more.
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