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Salesforce & IBM: Revolutionizing Experiences with Generative AI

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Manage episode 386288862 series 2898648
Content provided by Pushkin Industries and Ruby and Pushkin Industries. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Pushkin Industries and Ruby and Pushkin Industries or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

The capabilities of artificial intelligence are increasing at a breakneck speed. Companies must leverage generative AI to transform everyday customer and employee experiences. In this episode of Smart Talks with IBM, Jacob Goldstein sits down with Susan Emerson, Senior Vice President of Product: AI, Analytics & Data at Salesforce & Matthew Candy, Global Managing Partner of Generative AI at IBM Consulting.

They chat about the latest evolution of the two tech innovators’ decades-long relationship, explore the opportunity AI presents for customer experiences, and break down how better experiences will remove friction for all.

Visit us at: ibm.com/smartalks

Read more about elevating experiences in the CEO’s Guide to Generative AI from the IBM Institute for Business Value.

This is a paid advertisement from IBM.

See omnystudio.com/listener for privacy information.

  continue reading

39 episodes

Artwork
iconShare
 
Manage episode 386288862 series 2898648
Content provided by Pushkin Industries and Ruby and Pushkin Industries. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Pushkin Industries and Ruby and Pushkin Industries or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

The capabilities of artificial intelligence are increasing at a breakneck speed. Companies must leverage generative AI to transform everyday customer and employee experiences. In this episode of Smart Talks with IBM, Jacob Goldstein sits down with Susan Emerson, Senior Vice President of Product: AI, Analytics & Data at Salesforce & Matthew Candy, Global Managing Partner of Generative AI at IBM Consulting.

They chat about the latest evolution of the two tech innovators’ decades-long relationship, explore the opportunity AI presents for customer experiences, and break down how better experiences will remove friction for all.

Visit us at: ibm.com/smartalks

Read more about elevating experiences in the CEO’s Guide to Generative AI from the IBM Institute for Business Value.

This is a paid advertisement from IBM.

See omnystudio.com/listener for privacy information.

  continue reading

39 episodes

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