Leading by Example with Leslie Wagstaffe

IMPACT Podcast Series

Leslie Wagstaffe's focus is not just on policy but also on ensuring everyone around her has what they need to be successful in their job. Let's hear what she has to say on today's episode of IMPACT.
Leslie Wagstaffe the Director for the Consumer Support Group in the Center for Consumer Information & Insurance Oversight at the Centers for Medicare & Medicaid Services
Leslie Wagstaffe is currently the Director for the Consumer Support Group (CSG) in the Center for Consumer Information & Insurance Oversight (CCIIO) at the Centers for Medicare & Medicaid Services (CMS). In this capacity, Wagstaffe is responsible for leading the development, implementation and execution of the policy, operational, and business requirements related to programs within CSG's functional responsibility. Additionally, Wagstaffe ensures that CSG provides CCIIO-wide leadership and advice on consumer-related private health insurance issues and serves as CCIIO’s focal point for consumer policy and services. Prior to joining CMS, Wagstaffe served as a Fiscal Operations Analyst for Axiom Resource Management Inc. where she provided contract management support for multiple Department of Defense (DoD) health information technology acquisitions. Wagstaffe earned a Bachelor of Arts from Loyola University New Orleans, a Master of Public Policy degree from the University of Maryland, College Park and a Juris Doctor from Georgetown University Law Center.
Centers for Medicare & Medicaid Services
The Centers for Medicare & Medicaid Services (CMS) provides health coverage to more than 160 million individuals through Medicare, Medicaid, the Children's Health Insurance Program, and the Health Insurance Marketplace. CMS works in partnership with the entire health care community to improve quality, equity and outcomes in the health care system. The Consumer Support Group within the Center for Consumer Information & Insurance Oversight (CCIIO) at CMS provides consumers with comprehensive information on insurance coverage options currently available so they may make informed choices on the best health insurance for themselves and their families. Key initiatives within CSG’s purview include the oversight of Marketplace Navigator Grants and implementation of the Transparency in Coverage Final Rule and Summary of Benefits and Coverage. CSG also operates the Federal Independent Dispute Resolution process which provides a forum for providers, facilities, and health plans to use to resolve payment disputes for certain out-of-network charges.