How to make every guest touchpoint count and lead guest experiences with trust | with Andrew Ladd

Hotel Moment

In this episode of Hotel Moment, host Karen Stephens is joined by Andrew Ladd, the Vice President of Marketing at Noble Hotels.

Join them as they:

• Hear Andrew’s experience as a continuous learner
• Explore Andrew’s approach to marketing and branding multiple hotels
• Identify how consumer data can help personalize the guest experiences
• Understand how consumer trends have changed since the COVID-19 pandemic
• And more!

Andrew Ladd, based in Kirkland, Washington, has twenty years experience in hospitality, across venues and brands including RAR Hospitality, Whitney Peak Hotel, and Peppermill Resort Spa Casino. Today, he’s the Vice President of Marketing at Noble House Hotels and Resorts, after five and a half years of dedicated service. He’s a big believer in the power of continuous education and collaborative team efforts toward a shared goal.

If you enjoyed this episode, make sure to subscribe, rate and review on Apple Podcasts, Spotify and Google Podcasts, instructions on how to do this are here.

Hotel Moment Podcast is handcrafted by our friends over at: fame.so
Previous guests incude: Lori Kiel of The Kessler Collection, Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Caryl Helsel CEOI of Dragonfly Strategists, Jason Pirock of Springboard Hospitality and many more.
Check out the three most downloaded episodes:

• Build intelligent operations and let data drive direct bookings | with Patrick Norton
• Modern and focused commercial strategy — what does it look like? | with Lori Kiel
• Approachable luxury without losing touch with guests | with Shawn Jereb