How to Use NPS in Family Law to Measure Client Satisfaction - #34
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The most famous client satisfaction number in the world is Net Promoter Score (NPS).
The survey question is: "On a scale of 1 to 10, how likely is it that you would recommend this company to a friend or colleague?"
Responses of "9 or 10" equal a promoter. "7 or 8" is a neutral. 6 or less is a detractor. Blend all the responses and get your NPS.
We have made this single question the cornerstone of the Sterling Family Law client strategy.
In this episode, my partner, Tony Karls, and I break down everything we have learned over the past decade in implementing NPS into our family law practice.
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I’m here to share my law firm’s secrets, tactics, and strategies of how we have grown from 0 to 25 attorneys and over $15m in revenue in our first nine years.
Yes! It’s true--even if you compete directly with us. I want to tell you the gritty truth on what worked, what failed, and where we are aiming next.
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