The Art of Exceptional Client Experiences with Entrepreneur Rebecca Simpson
Manage episode 403601686 series 3410041
Step into the world of a maven entrepreneur with our amazing guest Rebecca Simpson, and uncover how to weave the fabric of a successful business that leaves customers yearning for more. Prepare to be inspired as Rebecca walks us through her transition from retail to playing a pivotal role in her family's plumbing and heating company, and her latest venture, The Barn at Wind's Edge. Together, we'll explore the essence of a flourishing corporate culture and how a profound commitment to guest experiences can build unbreakable community ties.
Have you ever wondered what it takes to make every customer feel like the guest of honor? In our conversation, we unlock the strategies that empower your team to exceed service expectations, highlighting the importance of a value-driven hiring process and the cultivation of a 'happy team.' From personalized gestures to comprehensive training, we dissect the art of creating memorable client interactions, and I'll share my philosophy on nurturing a team whose actions are a reflection of our core mission.
Dealing with the thorns of business, such as customer dissatisfaction, can be as telling as the successes. We discuss the 'take the heat' method, emphasizing the need for empathy in service recovery and the incredible power of a sincere apology. The theme of understanding diverse perspectives emerges as a cornerstone for true financial success, a reminder that the heart of business success lies in treating people with genuine care.
We are looking for Sponsors for our show!
We have a variety of sponsorship packages to suit every business and budget.
If you have a business that you would like to promote to thousands of people, send us an email at podcastwinning@gmail.com or message us through Facebook or Instagram.
A Huge Thank You to our sponsor, Just for You Day Spa and Wellness. Just For You is Canada’s Premier Day Spa with 5 locations in Alberta and Saskatchewan. The award winning luxury spa features Lia Reese Cosmetics and Iconic Betty Jewelry that you can also purchase online. Visit www.justforyoudayspa.com to book your service or to purchase a gift card!
Thanks for listening to this Episode of #WINNING!
Follow #WINNING on:
Instagram: https://www.instagram.com/winning_podcast/
Facebook: https://www.facebook.com/winningpodcastpage
Twitter: https://twitter.com/Winningpod
Follow Host, Mackenzie Kilshaw, on Instagram: https://www.instagram.com/mackenziefirbykilshaw/
Visit our Website: https://podcastwinning.wixsite.com/mysite
Chapters
1. The Art of Exceptional Client Experiences with Entrepreneur Rebecca Simpson (00:00:00)
2. Building an Entrepreneurial Business (00:00:27)
3. Creating Exceptional Guest Experiences (00:11:35)
4. Customer Service Training and Problem Solving (00:20:04)
5. Handling Negative Customer Experiences (00:30:06)
6. Business Success and Understanding Others (00:44:19)
69 episodes