How Coffee Gets to You - Part 4: Coffee Shop with Chris Deferio (Ep. 23)

COFFEE &

In this episode, Philip Klayman interviews Chris Deferio, the host and owner of Keys to the Shop podcast and consulting. They discuss the complexity of coffee shop operations and the purpose of the podcast in addressing the challenges of people, operations, and quality. Chris shares his competition journey and why he decided to step back from judging. They also talk about the misconceptions of running a coffee shop and the importance of embracing the journey and deriving joy from other people's joy. The biggest challenge in running a coffee shop is identified as people. In this conversation, Chris Deferio discusses the challenges of managing people in the coffee industry and the importance of hiring the right people. He emphasizes the need for baristas to have self-awareness, humility, and a servant attitude. Chris also highlights the importance of training and onboarding baristas effectively, focusing on practical skills and building confidence. He shares memorable moments in coffee shops that demonstrate the value of creating a positive and personal experience for customers.
Takeaways
- Running a coffee shop is a complex endeavor that involves managing people, operations, and quality.
- The Keys to the Shop podcast and consulting company aims to address the challenges of people, operations, and quality in the coffee industry.
- Competition in the coffee industry can be a valuable experience for personal growth and skill development.
- Running a coffee shop is not just about enjoying coffee; it requires hard work, resilience, and a focus on creating a positive experience for customers. Don't be swayed by marketing tactics and shiny, technologically advanced products. Focus on building your business on a strong foundation of hard work and deep-rootedness.
- Managing people is a challenge in any industry, but it is particularly important in customer-facing industries like coffee. It requires emotional intelligence and the ability to handle the emotions of others.
- Hiring the right people is crucial for creating a positive and successful coffee shop culture. Look for individuals who have a track record of caring for others and a willingness to be molded and grow.
- Training and onboarding baristas should prioritize practical skills and building confidence. Focus on the basics first and gradually introduce more advanced techniques and knowledge.
- Creating memorable moments in a coffee shop involves connecting with customers on a personal level and providing a positive and comfortable experience. It's about going beyond the transaction and fostering a sense of community.
Order Coffee = https://threetreecoffee.com/collections/coffees
Keys to the Shop = https://keystotheshop.com/
Chris Deferio = https://www.linkedin.com/in/chris-deferio-269b455