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Why Culture Matters - Even to Your Customers
Manage episode 407400079 series 3560750
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What do you picture when someone mentions company culture or values?
If your image includes a mandatory, company-wide softball game or forced kumbaya circle you’re not alone. That would make me want to avoid culture like Covid-19!
And that’s the problem! We can’t fix our workplaces because we don’t understand what culture is and why it matters.
Culture matters because it affects EVERYONE in the organization, including your customers!
Check out this week’s episode to learn more about:
- How your culture ends up in your product or service
- How to find balance between work and home
- And why you should say “I don’t know” as a leader
Show Notes: brittanydrozd.com/49
Eye Opening Insights:
[00:05:13] “So the thing that I have always strived to do, is to recognize that I can be a leader and learn at the same time. Mm-hmm. , uh, it's not always about, you know, being an expert in something. It's about showing up, asking, uh, as many questions as you can, um, to get a more complete understanding. And then, Clearing a path for your team to sort of succeed because they are great at doing what they do.”
[00:07:47] “It can often take, um, being an outsider and going into an organization, um, with fresh eyes and without, you know, you can, you try not to, arrive with pre-constructed assumptions. You kind of see things for how they are, how they're operating, and then don't be afraid to talk about those things. I mean, I have found, um, In the past six, seven years of being in this world is that when we come in kind of as outside consultants, you can, it can be difficult sometimes to get everybody in the same room together to also put aside their egos.”
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