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Train Back of the House Team Member on Hospitality Customer Service
Manage episode 409503416 series 3336036
Content provided by Michele Kline and Stephanie Leger, Michele Kline, and Stephanie Leger. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Michele Kline and Stephanie Leger, Michele Kline, and Stephanie Leger or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Training back-of-the-house hospitality professionals on customer service is crucial for the success of any establishment. From kitchen staff to housekeeping, each role plays a vital part in creating a positive guest experience. Tailored training programs that recognize their unique responsibilities are essential. It's important to understand the specific needs and challenges that back-of-the-house staff face regarding customer interactions. By providing them with the necessary tools and skills, we can ensure that they are equipped to deliver exceptional service every time.
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Michèle Kline https://www.linkedin.com/in/michelekline/
Stephanie Leger https://www.linkedin.com/in/sleger/
Hosts Company Links
Michèle Kline https://www.klinehospitality.com/
Stephanie Leger https://www.firstratehospitality.com/
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