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Eir complaints staff told “under no circumstances” to provide customers with complaints number
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Manage episode 412828919 series 2297527
Content provided by Big Tech Show and Irish Independent. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Big Tech Show and Irish Independent or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
How were Eir complaints staff instructed to treat a complaint? Why are Eir saying this instruction is being used ‘out of context?’ And how does this effect Eir customers? Telecoms company Eir was fined €7,500 in court today after pleading guilty to 12 counts of breaching regulations governing how complaints should be handled by providers. However, it says the paragraph relating to staff instructions around customer complaint telephone numbers and websites was “taken out of context”. It added that this was part of “training material for new customer service agents”, requiring agents to transfer a call rather than asking a customer to call a second time.
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413 episodes
MP3•Episode home
Manage episode 412828919 series 2297527
Content provided by Big Tech Show and Irish Independent. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Big Tech Show and Irish Independent or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
How were Eir complaints staff instructed to treat a complaint? Why are Eir saying this instruction is being used ‘out of context?’ And how does this effect Eir customers? Telecoms company Eir was fined €7,500 in court today after pleading guilty to 12 counts of breaching regulations governing how complaints should be handled by providers. However, it says the paragraph relating to staff instructions around customer complaint telephone numbers and websites was “taken out of context”. It added that this was part of “training material for new customer service agents”, requiring agents to transfer a call rather than asking a customer to call a second time.
…
continue reading
See omnystudio.com/listener for privacy information.
413 episodes
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