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5. Empathy In Action: Defining & Deploying Empathy In Business
Manage episode 417967290 series 3554385
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Are leaders truly understanding the experiences and perspectives of others OR are they more concerned with virtue-signaling the "right" things?
Christina and Troy have a raw discussion about empathy from leaders, how to best support others that are struggling, and how to approach the space others need.
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Best Moments:
(01:20) The importance of leaders truly understanding others' experiences and perspectives rather than just signaling empathy
(03:52) Providing support while still allowing others to articulate their own grievances
(04:02) Avoiding the tendency to want to be a "hero" and instead being available as needed
(04:28) Knowing when it's appropriate to step in versus taking away others' power
(05:35) Supporting diverse team members while also giving them space
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