Exploring Empathy in Leadership with Nadia Luna | Boardsi Leadership Talks

Boardsi Leadership Talks

Join host Martin Rowinski, co-founder and CEO of Boardsi, for a compelling episode of the Boardsi Leadership Talks podcast, where we dive deep into the transformative power of empathy in effective leadership with our esteemed guest, Nadia Luna. Nadia, known as an empathy culture creator, has dedicated her career to championing empathy within leadership roles. Growing up in a small town and learning the nuances of empathy from her hospitable mother, Nadia harnessed those lessons and applied them in various professional fields—from working in luxury hotels to studying psychology and mental health.

Nadia introduces her groundbreaking LUSSO method—a comprehensive approach that breaks empathy down into five practical skills: Look Inside, Understand Others, Stay Positive, Say it After Listening, and Outdo It. Learn how these underlying skills can be integrated into leadership practices to create profound and meaningful relationships within teams and with clients.

In this episode, Martin and Nadia explore the significance of fostering an empathetic culture in organizations, its impact on enhancing team dynamics, and the practical steps leaders can take to cultivate empathy. From personal anecdotes to actionable strategies, Nadia sheds light on why empathy is not just a soft skill but the very heart of all human connection and effective leadership.

Takeaways

• Empathy is a mindset that involves emotional empathy, understanding others, and compassionate empathy.
• The Luso method breaks down empathy into five underlying skills: look inside, understand others, stay positive, say it after listening, and outdo it.
• Self-awareness and active listening are key to practicing empathy.
• Authentic leadership and leading by example are important in fostering an empathetic workplace culture.
• Observing and getting curious about team members' lives can help leaders connect with them on a deeper level.
• Creating opportunities for personal connections and practicing active listening are actionable steps leaders can take to enhance empathy in the workplace.

"Empathy is best when it's put into action." "Empathy is all about being authentic."

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