Empowering SMB Communications: FluentStream’s UCaaS Solutions, Regulatory Compliance, and Healthcare Innovations

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Unlock the secrets of efficient business communications in our latest episode with the Vice President of Sales, Marketing, and Success at FluentStream. Marissa sheds light on how FluentStream is empowering small to mid-sized businesses with enterprise-grade communication tools. Learn how this UCaaS company tackles the unique challenges SMBs face, such as the lack of internal tech teams, by offering user-friendly, reliable, and secure solutions. Marissa shares insights on the crucial role of tailored support and regulatory compliance, especially for sectors like education, healthcare, and local governments, reinforcing FluentStream’s dedication to exceptional customer service and operational efficiency.
In the second half of our conversation, we spotlight how FluentStream is transforming customer experiences in the healthcare sector. Using Oakview Dermatology as a case study, Marissa illustrates how SMBs can leverage FluentStream's cloud-based call center functionality to enhance their operations across multiple locations. Discover how comprehensive reporting, offsite call center capabilities, and post-call surveys are driving patient satisfaction and operational success. We also delve into FluentStream’s journey from a local Denver company to a formidable presence in the cloud communications market, showcasing their continuous innovation and unwavering support that help SMBs maximize their investments. Tune in for an episode filled with actionable insights and inspiring success stories.

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Chapters

1. Empowering SMB Communications: FluentStream’s UCaaS Solutions, Regulatory Compliance, and Healthcare Innovations (00:00:00)

2. Business Communications and Features With FluentStream (00:00:02)

3. Innovations in Business Communications (00:11:42)