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Challenges in End-to-End Automation of IT processes (osc24)
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Manage episode 427392829 series 2475293
Content provided by CCC media team. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by CCC media team or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In the last years we worked hard at automating (technical) IT processes. In the talk I'll reflect what we did, what went well and what didn't work out. We now see that the next big challenges won't be the technical stuff - that's s "solved problem". We face a couple of challenges: - Reducing manual overhead in planning/preparing - Integration in ITSM processes especially change and incident - Automating manual processes or eliminating them. We'll view at some tools that may help us, but the biggest challenge will be a change in the mindset: How can we reduce work (possibly to zero)? Slides [https://www.jochen.org/vortraege/challenges-in-automation.pdf](https://www.jochen.org/vortraege/challenges-in-automation.pdf) In the last years we worked hard at automating (technical) IT processes. In the talk I'll reflect what we did, what went well and what didn't work out. We now see that the next big challenges won't be the technical stuff - that's s "solved problem". We face a couple of challenges: - Reducing manual overhead in planning/preparing - Integration in ITSM processes especially change and incident - Automating manual processes or eliminating them. We'll view at some tools that may help us, but the biggest challenge will be a change in the mindset: How can we reduce work (possibly to zero)? Slides [https://www.jochen.org/vortraege/challenges-in-automation.pdf](https://www.jochen.org/vortraege/challenges-in-automation.pdf) about this event: https://c3voc.de
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1827 episodes
MP4•Episode home
Manage episode 427392829 series 2475293
Content provided by CCC media team. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by CCC media team or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In the last years we worked hard at automating (technical) IT processes. In the talk I'll reflect what we did, what went well and what didn't work out. We now see that the next big challenges won't be the technical stuff - that's s "solved problem". We face a couple of challenges: - Reducing manual overhead in planning/preparing - Integration in ITSM processes especially change and incident - Automating manual processes or eliminating them. We'll view at some tools that may help us, but the biggest challenge will be a change in the mindset: How can we reduce work (possibly to zero)? Slides [https://www.jochen.org/vortraege/challenges-in-automation.pdf](https://www.jochen.org/vortraege/challenges-in-automation.pdf) In the last years we worked hard at automating (technical) IT processes. In the talk I'll reflect what we did, what went well and what didn't work out. We now see that the next big challenges won't be the technical stuff - that's s "solved problem". We face a couple of challenges: - Reducing manual overhead in planning/preparing - Integration in ITSM processes especially change and incident - Automating manual processes or eliminating them. We'll view at some tools that may help us, but the biggest challenge will be a change in the mindset: How can we reduce work (possibly to zero)? Slides [https://www.jochen.org/vortraege/challenges-in-automation.pdf](https://www.jochen.org/vortraege/challenges-in-automation.pdf) about this event: https://c3voc.de
…
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