Will automation cost jobs in the contact centre?
Manage episode 428059132 series 2820212
Will automation cause the number of contact centre agents to go up or down? In this episode, Patrick and Finbarr tackle the toughest issue with the current rate of change in the contact centre. They lay out some convincing arguments both ways, so this is an episode not to be missed.
Explore more of our contact centre insights here: https://www.cavell.com/knowledge/customer-experience-reports/
54 episodes