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Thriving In The Digital Age: Darren Prine and The Future of Contact Centers
Manage episode 429090476 series 3583751
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Darren Prine, co-founder and chief revenue officer of Cloud Tech Gurus, discusses the challenges and opportunities in the contact center industry. He emphasizes the need for companies to be agile and adaptable in adopting new technologies, such as AI and GigCX, to reduce costs, improve efficiency, and enhance the customer experience. Prine also highlights the importance of staying on top of technological advancements and considering vendor loyalty in order to leverage the best solutions for the business. He encourages companies to take an AI readiness assessment and explore the benefits of AI Agent Assist and GigCX.
What you'll learn about.
Companies in the contact center industry need to be agile and adaptable in adopting new technologies to reduce costs, improve efficiency, and enhance the customer experience.
Staying on top of technological advancements and considering vendor loyalty is crucial in leveraging the best solutions for the business.
Taking an AI readiness assessment can help companies determine their preparedness and identify opportunities for incorporating AI.
AI Agent Assist and GigCX are valuable solutions that can significantly improve agent performance, reduce training time, and provide on-demand staffing.
Companies should prioritize the adoption of AI and explore the benefits of AI Agent Assist and GigCX to stay competitive and meet customer expectations.
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