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887: Pivoting Operations with Pivot Hotels
Manage episode 431001793 series 1167923
Today we have Rick Colangelo, EVP of Pivot Hotels, part of Davidson Hospitality Group.
Topics discussed include:
Guest Experience: The significance of delivering exceptional guest experiences in hotels and resorts.
The Pivot Vibe: Introduction of the “Pivot Vibe” concept, focusing on guest journey, music, lighting, scents, and design.
Experience Economy: The shift towards an experience-driven economy and its impact on hospitality Consistency in Service: The importance of consistent service and guest interactions.
Creative Activations: Examples of unique hotel activations, such as turning a basement into a winter wonderland.
Balancing Finance and Creativity: Strategies to balance financial goals with creative guest experiences.
Team Dynamics: The role of a dedicated team in delivering exceptional service and experiences.
Visit NoVacancyNews.com to learn more!
1389 episodes
Manage episode 431001793 series 1167923
Today we have Rick Colangelo, EVP of Pivot Hotels, part of Davidson Hospitality Group.
Topics discussed include:
Guest Experience: The significance of delivering exceptional guest experiences in hotels and resorts.
The Pivot Vibe: Introduction of the “Pivot Vibe” concept, focusing on guest journey, music, lighting, scents, and design.
Experience Economy: The shift towards an experience-driven economy and its impact on hospitality Consistency in Service: The importance of consistent service and guest interactions.
Creative Activations: Examples of unique hotel activations, such as turning a basement into a winter wonderland.
Balancing Finance and Creativity: Strategies to balance financial goals with creative guest experiences.
Team Dynamics: The role of a dedicated team in delivering exceptional service and experiences.
Visit NoVacancyNews.com to learn more!
1389 episodes
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