S5 E2: Change Management and Leadership Communication with Marjaana Toiminen

PRGN Presents: News & Views from the Public Relations Global Network

In the world of change management, having a well-crafted narrative is essential for guiding leaders and employees through times of transition.

Marjaana Toiminen, Head of Change Management at Ellun Kanat, emphasizes the importance of a change narrative that is aligned with the leadership team and resonates with all staff members. This narrative serves as a roadmap for understanding why change is necessary, what the current situation entails, and what the vision for the future looks like. It is a tool that helps leaders communicate effectively and provide a sense of empathy and hope during turbulent times.

Change cannot be dictated from the top down; it must involve input and participation from all levels of the organization. Managers play a crucial role in facilitating this process by engaging in dialogue, answering questions, and involving staff in the planning and implementation of change initiatives. Marjaana discusses the importance of creating opportunities for staff to have a say in their work environment and influence the changes that affect them.

Key Takeaways

• Leaders must prioritize communication skills and develop a cohesive change narrative to guide their teams through change initiatives.
• Effective change management involves proactive preparation, alignment among leadership, and authentic communication that resonates with employees.
• Involving managers in the change process, fostering dialogue, and showing empathy are key elements of successful change management efforts.
• Change management requires a strong, aligned narrative that is communicated effectively across all levels of an organization.
• A good change narrative should include background information, news about current happenings, authentic empathy, and a vision for the future.

About the Guest

Marjaana Toiminen is a partner and Head of Change Management at Ellun Kanat, a full service communications agency in Helsinki, Finland. Previously she worked as a managing director in a media company for 8 years. Prior to that she was an editor-in-chief for 10 years. Marjaana's main focus is facilitating strategies and change programs for companies and the public sector. She is interested in future foresight practices, companies' ability to change and adapt towards future as well as the possibility of individuals to find their potential in the disruption of work.

About the Host

Abbie Fink is president of HMA Public Relations in Phoenix, Arizona and a founding member of PRGN. Her marketing communications background includes skills in media relations, digital communications, social media strategies, special event management, crisis communications, community relations, issues management, and marketing promotions for both the private and public sectors, including such industries as healthcare, financial services, professional services, government affairs and tribal affairs, as well as not-for-profit organizations.

PRGN Presents is brought to you by Public Relations Global Network, the world’s local public relations agency. Our executive producer is Adrian McIntyre.

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