How can business help solve society’s biggest challenges? Welcome to Series 3 of Take on Tomorrow, the award-winning podcast from PwC that examines the biggest problems facing society and the role business can—and should—play in solving them. This series, we’re welcoming broadcaster and journalist Femi Oke to the show. She joins podcaster and journalist Lizzie O’Leary, and together with industry innovators, tech trailblazers and visionary leaders from around the globe, they’ll explore timely ...
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Your Client Is Secretly Unhappy
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Manage episode 432494044 series 1327333
Content provided by Larissa Macleman. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Larissa Macleman or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Your clients are secretly unhappy… How many times have YOU gone to a Salon and thought “they just don’t do it exactly how I like!”? So you go home and you re-curl your hair, maybe give it another trim, scrub your brows trying to take some of the tint off… Your clients are doing the exact same thing when they leave your Salon! And yes, at the end of the appointment we ask what they think and they say they love it and it’s perfect, but have you ever thought they just don’t want to offend you? That maybe they’re hoping if they can nudge you each appointment to go a little bit lighter or a little bit shorter that one day you will ACTUALLY give them what they want? 9 out of your 10 clients are training you! Which means as an industry, we need to get better at consultations. I’m excited to share this conversation I had with Richard from The Hair App, who knows everything about nailing the consultation process. Here is Your Client is Secretly Unhappy Here is why you should listen to the full episode:
…
continue reading
- Learn why consultations are important
- Understand what the industry keeps getting wrong
- Know how to nail your next consultations
Salon Mastery
Achieve Salon Growth without being overwhelmed or overworking - it is possible! Salon Mastery is a coaching program that provides you with the tools & support you need to build a profitable & successful Salon. Together, we’ll build a 9-part business strategy for your salon with your own dedicated success coach to lead you toward success.Apply Now to Salon Mastery Coaching now.
Resources
CLICK HERE Join over 6,000 industry experts and Salon Owners in my Profitable & Successful Salon Owners Facebook group. Connect with Richard Website: https://thehair.app/ Instagram: https://www.instagram.com/thehair.app Retail Calculator: https://thehair.app/retail-calculator Pricing Calculator: https://thehair.app/pricing-for-profit Richard’s Instagram: https://www.instagram.com/richardkavanagh/212 episodes
MP3•Episode home
Manage episode 432494044 series 1327333
Content provided by Larissa Macleman. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Larissa Macleman or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Your clients are secretly unhappy… How many times have YOU gone to a Salon and thought “they just don’t do it exactly how I like!”? So you go home and you re-curl your hair, maybe give it another trim, scrub your brows trying to take some of the tint off… Your clients are doing the exact same thing when they leave your Salon! And yes, at the end of the appointment we ask what they think and they say they love it and it’s perfect, but have you ever thought they just don’t want to offend you? That maybe they’re hoping if they can nudge you each appointment to go a little bit lighter or a little bit shorter that one day you will ACTUALLY give them what they want? 9 out of your 10 clients are training you! Which means as an industry, we need to get better at consultations. I’m excited to share this conversation I had with Richard from The Hair App, who knows everything about nailing the consultation process. Here is Your Client is Secretly Unhappy Here is why you should listen to the full episode:
…
continue reading
- Learn why consultations are important
- Understand what the industry keeps getting wrong
- Know how to nail your next consultations
Salon Mastery
Achieve Salon Growth without being overwhelmed or overworking - it is possible! Salon Mastery is a coaching program that provides you with the tools & support you need to build a profitable & successful Salon. Together, we’ll build a 9-part business strategy for your salon with your own dedicated success coach to lead you toward success.Apply Now to Salon Mastery Coaching now.
Resources
CLICK HERE Join over 6,000 industry experts and Salon Owners in my Profitable & Successful Salon Owners Facebook group. Connect with Richard Website: https://thehair.app/ Instagram: https://www.instagram.com/thehair.app Retail Calculator: https://thehair.app/retail-calculator Pricing Calculator: https://thehair.app/pricing-for-profit Richard’s Instagram: https://www.instagram.com/richardkavanagh/212 episodes
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