))
Design Leadership - Holding the Shit Umbrella
Manage episode 434432834 series 3573400
Content provided by Mollie Cox and Claire Flowers, Mollie Cox, and Claire Flowers. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Mollie Cox and Claire Flowers, Mollie Cox, and Claire Flowers or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
An interview with Thom Rimmer, a global design leader with over a decade of experience building industry-leading products and developing a culture of design as a competitive business advantage. The discussion covered:
- Thom's background, including his transition from working at agencies to the world of SaaS.
- His experience at Huddle, a sports tech company, where he worked on globally distributed product teams, managed designers, and helped bring products to coaches and athletes worldwide.
- The challenges of working on a hardware product (a camera) at Huddle, including building a team, overcoming technical hurdles, and convincing stakeholders of the opportunity.
- Thom's decision to leave Huddle at the peak of its success and join Intercom, a B2B customer support SaaS company, to seek new challenges and growth opportunities.
- Insights into building trust and relationships with teams, handling failures and maintaining motivation, and being a leader who protects their team while giving them credit for successes.
Key Moments
(1:11) - Guest Introduction
(2:46) - Globally Distributed Teams at Huddle
(12:21) - Designer Relationships with Product Managers
(18:11) - Leaving Huddle and Joining Intercom
(20:44) - The importance of knowing how to sell your work
(41:00) - If you're not failing then you're not trying hard enough
(47:42) - Advice for Product Managers
8 episodes
Share
