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Breaking through the empathy gap: a conversation with Indi Young

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Manage episode 124086329 series 127839
Content provided by The Rosenfeld Review Podcast (Rosenfeld Media). All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by The Rosenfeld Review Podcast (Rosenfeld Media) or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Empathy is a hot conversation topic these days but much as we try, we’re not quite using our empathy muscles to their fullest extent when solving design problems for real people. Indi Young, author of Mental Models and Practical Empathy talks about how our assumptions can lead us astray. Buy Practical Empathy: http://rosenfeldmedia.com/books/practical-empathy/ Buy Mental Models: http://rosenfeldmedia.com/books/mental-models/ Follow @indiyoung Follow @rosenfeldmedia
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211 episodes

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iconShare
 
Manage episode 124086329 series 127839
Content provided by The Rosenfeld Review Podcast (Rosenfeld Media). All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by The Rosenfeld Review Podcast (Rosenfeld Media) or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Empathy is a hot conversation topic these days but much as we try, we’re not quite using our empathy muscles to their fullest extent when solving design problems for real people. Indi Young, author of Mental Models and Practical Empathy talks about how our assumptions can lead us astray. Buy Practical Empathy: http://rosenfeldmedia.com/books/practical-empathy/ Buy Mental Models: http://rosenfeldmedia.com/books/mental-models/ Follow @indiyoung Follow @rosenfeldmedia
  continue reading

211 episodes

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