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Ep 2: Business Messaging, AI and the Future of Customer Service with Joshua March, CEO of Conversocial
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Manage episode 215379288 series 2420333
Content provided by Social Media Week. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Social Media Week or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Joshua March is the founder and CEO of Conversocial, a leading social customer service solution used by hundreds of the world’s biggest brands to deliver enterprise-scale customer service through social media and mobile messaging platforms Featured in this episode, Joshua discusses how they scaled their business as an early adopter of social media as a customer service channel, why he’s excited about messaging apps like WhatsAPP and Apple Business Chat in regards to their role in business communications, and much more! This episode is brought to you by Social Media Week London! (www.socialmediaweek.org/london/attend code: Leads2Scale) Follow Toby and Social Media Week! @tobyd & @socialmediaweek on Facebook, Instagram, & Twitter.
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48 episodes
MP3•Episode home
Manage episode 215379288 series 2420333
Content provided by Social Media Week. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Social Media Week or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Joshua March is the founder and CEO of Conversocial, a leading social customer service solution used by hundreds of the world’s biggest brands to deliver enterprise-scale customer service through social media and mobile messaging platforms Featured in this episode, Joshua discusses how they scaled their business as an early adopter of social media as a customer service channel, why he’s excited about messaging apps like WhatsAPP and Apple Business Chat in regards to their role in business communications, and much more! This episode is brought to you by Social Media Week London! (www.socialmediaweek.org/london/attend code: Leads2Scale) Follow Toby and Social Media Week! @tobyd & @socialmediaweek on Facebook, Instagram, & Twitter.
…
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48 episodes
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