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Talking Utilities #6 Adam Rowlands, Head of Digi Operations Support - British Gas
Manage episode 222235191 series 2430551
Content provided by Ben. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Ben or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In the sixth episode of Talking Utilities, I was joined by Adam Rowlands, Head of Digital Operations Support at British Gas. Adam brings 17 years of experience at British Gas to this episode and was able to offer a really wide view of what innovation means at a monolith like British Gas. We also discussed the importance of an omnichannel approach to customer comms and expanded on what sort of user-research goes in to the different iterations of their mobile and web platforms. Not to be missed this one, enjoy!
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Manage episode 222235191 series 2430551
Content provided by Ben. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Ben or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In the sixth episode of Talking Utilities, I was joined by Adam Rowlands, Head of Digital Operations Support at British Gas. Adam brings 17 years of experience at British Gas to this episode and was able to offer a really wide view of what innovation means at a monolith like British Gas. We also discussed the importance of an omnichannel approach to customer comms and expanded on what sort of user-research goes in to the different iterations of their mobile and web platforms. Not to be missed this one, enjoy!
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Similar to Talking Utilities with Ben Lind
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