29 – TMG OneView® with Jason Lee

Suite Spot: A Hotel Marketing Podcast

In this episode of Suite Spot, we celebrate the one year anniversary of Travel Media Group’s user-generated content management system: TMG OneView®. Host Ryan Embree is joined by the architect of OneView and VP of Product Development & Technology Jason Lee. Jason shares the inspiration behind OneView and how it is unlike any other reputation or social media tool in the hotel industry today. Ryan and Jason discuss OneView’s versatility as a multi-user collaboration tool and scalability in a multi-property environment. They also share expert tips on how users can most of their OneView feed and give a sneak peek for what could be next for this amazing tool. If you are interested in learning more about accessing your hotel’s TMG OneView® feed or to submit a question for future episodes, call or text 407-984-7455. Please Note: OneView free trial offer expires 12/31/2019 Related Links: www.tmgoneview.com/onboard Episode Transcript Our podcast is produced as an audio resource. Transcripts are generated using speech recognition software and human editing and may contain errors. Before republishing quotes, we ask that you reference the audio. Ryan Embree: Welcome to Suite Spot where hoteliers check in and we check out what's trending in hotel marketing. I'm your host, Ryan Embree. Hello and welcome. Everyone knew another exciting episode of the Suite Spot. I am very excited about this episode today we are going to be talking about Travel Media Group's, OneView feed with the architect and vice president of product and development and technology, Jason Lee himself. So he joins us again on another episode of the Suite Spot. So welcome in Jason. Jason Lee: Thank you very much Ryan. Glad to be here. Ryan Embree: And this episode has been long overdue. You know obviously such an innovation, OneView is as a tool for current customers and for hoteliers themselves. I think it's taken us so long to get you on here to talk about this tool is because it's been just constantly innovated. So we're really, really excited to kind of share what OneView is all about the features and benefits that it brings the hoteliers every day when it comes to user generated content. So I figured we'd start there. Just give us a brief description of maybe how you would describe it to a hotelier. Jason Lee: So OneView is sort of like its namesake, right? It's a single view of a bunch of information. So like other business intelligence platforms you might, you might have at your hotel where you're seeing rate information, you're seeing, occupancy and ADR. This is a place that is a centralized hub where you can see not only reputation, which, which other platforms have as well. But also specifically social media, Facebook, Instagram, Pinterest, Twitter. So you can actually see and interact with all of those pieces of data. So OneView would be really, a centralized view and platform for action on reputation in social media. So where guests are trying to communicate with you externally, this is the place where you can pick up that information and then you can actually communicate back. Ryan Embree: So it's a consolidated place where all forms of communication digitally, where travelers are reaching out to a hotelier, pulled into one place where you can not only view that information but also interact with them. Jason Lee: Right. So you get a TripAdvisor review and you go in and you can click on respond and I can respond to that TripAdvisor review. Right underneath that TripAdvisor review, it could be a Facebook comment and you could like that comment. You could comment back to that comment. If that person comments on your comment, you can make another comment or like that comment. So you have all these additional layers of, of um, communication. But it also becomes a hub of communication beyond the guest. And that is where all of these, pieces of information that are coming externally into your hotel.