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The Ultimate Guide to the Legal Consumer’s Needs, Expectations and Actions
Manage episode 243348444 series 2415447
Content provided by Law.com. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Law.com or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In this episode of the Expert Perspectives podcast, sponsored by Martindale-Avvo and hosted on Law.com, we’ll hear highlights from the August 21st presentation titled, The Ultimate Guide to the Legal Consumer’s Needs, Expectations and Actions.
What do clients value in an attorney? Are they more interested in your online reviews or your fee schedule? In the age of online information, do referrals still matter? As more potential clients perform their entire attorney search online, law firms are recalibrating how they manage prospects’ expectations and clients’ needs.
Erin Gerstenzang from EHG Law Firm and Patrick Palace from Palace Law give you the secrets to using the results of “Hiring an Attorney 2019: Consumers’ Needs, Expectations and Choices,” a proprietary report that covers the legal journeys of 6,300 consumers. Drawing on data and experience, they dive into the consumer decision-making process, the value of service they expect, and how they make their final choice.
69 episodes
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Manage episode 243348444 series 2415447
Content provided by Law.com. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Law.com or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In this episode of the Expert Perspectives podcast, sponsored by Martindale-Avvo and hosted on Law.com, we’ll hear highlights from the August 21st presentation titled, The Ultimate Guide to the Legal Consumer’s Needs, Expectations and Actions.
What do clients value in an attorney? Are they more interested in your online reviews or your fee schedule? In the age of online information, do referrals still matter? As more potential clients perform their entire attorney search online, law firms are recalibrating how they manage prospects’ expectations and clients’ needs.
Erin Gerstenzang from EHG Law Firm and Patrick Palace from Palace Law give you the secrets to using the results of “Hiring an Attorney 2019: Consumers’ Needs, Expectations and Choices,” a proprietary report that covers the legal journeys of 6,300 consumers. Drawing on data and experience, they dive into the consumer decision-making process, the value of service they expect, and how they make their final choice.
69 episodes
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Similar to GlobeSt Insiders Podcast Series
This powerful opinion-based show throws the floor open to an enquiring public for discussions on the issues affecting the country and its people and ensuring that the average citizen gets a voice.
…
continue reading
Surprising stories from unusual places. With ideas too big for a single episode, The Compass presents mini-series about the environment and politics, culture and society.
…
continue reading
Join Larry Mantle weekdays for lively and in-depth discussions of Los Angeles and Southern California news, politics, science, entertainment, the arts and more. More AirTalk at www.kpcc.org.
…
continue reading
We're no longer publishing new episodes of this podcast, but check out our podcast Consider This, where we help you make sense of a major news story and what it means to you six days a week.
…
continue reading
Weekly wrap of events of the week peppered with context, commentary and opinion by a superstar panel. Click here to support Newslaundry: http://bit.ly/paytokeepnewsfree Hosted on Acast. See acast.com/privacy for more information.
…
continue reading
Where sports and politics collide, hosted by Nation magazine Sports Editor Dave Zirin
…
continue reading
The Irish Times' unrivalled foreign affairs coverage, now brought to you in weekly podcast form. Hosted by Chris Dooley with regular contributors Patrick Smyth, Denis Staunton, Lara Marlowe, Suzanne Lynch, Derek Scally, Tom Hennigan, Clifford Coonan and Ruadhan Mac Cormaic.
…
continue reading
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