Call them changemakers. Call them rule breakers. We call them Redefiners. And in this provocative podcast, we explore how daring leaders from across industries and around the globe are redefining their organizations—and themselves—to create extraordinary impact in today’s rapidly changing world. In each episode, Russell Reynolds Associates Leadership Advisor Hoda Tahoun and former CEO Clarke Murphy host engaging, purposeful conversations with leaders in and out of the business world who shar ...
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Skill #6: Bridging the Gap Between Documentation and Support
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Manage episode 245800934 series 2568080
Content provided by Jerrard Doran. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jerrard Doran or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Documentation and Support teams share a common goal: to give customers the information they need to get the greatest value from a product. But despite a shared goal, consistent communication rarely follows. The result: tech writers missing out on content-rich customer feedback, thus, as our guest Neal Kaplan phrases it, “creating documentation in a vacuum.” In […] The post Skill #6: Bridging the Gap Between Documentation and Support appeared first on Jacob Moses .
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43 episodes
MP3•Episode home
Manage episode 245800934 series 2568080
Content provided by Jerrard Doran. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jerrard Doran or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Documentation and Support teams share a common goal: to give customers the information they need to get the greatest value from a product. But despite a shared goal, consistent communication rarely follows. The result: tech writers missing out on content-rich customer feedback, thus, as our guest Neal Kaplan phrases it, “creating documentation in a vacuum.” In […] The post Skill #6: Bridging the Gap Between Documentation and Support appeared first on Jacob Moses .
…
continue reading
43 episodes
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