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Bringing Voice to British Gas with Diana Mundo & Laura Celada
Manage episode 254546216 series 2553976
Content provided by VOICE. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by VOICE or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Over 10 million UK homes and half a million businesses trust British Gas. On this special episode you'll hear Diana Mundo, the Senior Experience Designer who was part of the Publicis Sapient team who created the voice skill for British Gas and the client, SEO & Content Manager at British Gas, Laura Celada discuss how the process began. You'll hear why British Gas wanted to get in on voice, the 8 week period Diana and her team used to create, build and test the skill, how it will help customers and the company plus why British Gas sees value in voice and why Diana expresses the value of testing so much at her company as agencies create voice skills for clients.
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Manage episode 254546216 series 2553976
Content provided by VOICE. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by VOICE or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Over 10 million UK homes and half a million businesses trust British Gas. On this special episode you'll hear Diana Mundo, the Senior Experience Designer who was part of the Publicis Sapient team who created the voice skill for British Gas and the client, SEO & Content Manager at British Gas, Laura Celada discuss how the process began. You'll hear why British Gas wanted to get in on voice, the 8 week period Diana and her team used to create, build and test the skill, how it will help customers and the company plus why British Gas sees value in voice and why Diana expresses the value of testing so much at her company as agencies create voice skills for clients.
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Similar to Inside VOICE
What will the future look like? The Future of Everything offers a view of the nascent trends that will shape our world. In every episode, join our award-winning team on a new journey of discovery. We’ll take you beyond what’s already out there, and make you smarter about the scientific and technological breakthroughs on the horizon that could transform our lives for the better.
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