Love of the worlds created by video game designers and personalities drives Alex Smith & Jeffrey Daum (history, law, CS degrees) to provide a scholarly yet light-hearted discussion of how arcade, home console, and PC games merged into a Video Game Industry. Emphasis is on the combination of business and creative elements needed for financial success. Interviews of Atari, EA, Activision, & other execs with detailed source evaluations produce the insights you hear in these 140+ hours!
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The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
Alex Turkovic
This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX. Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed. If you enjoy the ...
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The Three C's the Woke world finds offensive: Caucasian, Conservative, Christian. But, you'll find that Alex McFarland's content is not toxic, but timely. The I Hear Ya podcast features issues and opinion-makers who may not always agree, but we approach subjects like culture, politics, religion, and race squarely and factually, bringing solid truths and clarity, and avoiding spin. The goal is to build bridges of understanding through conversation. Thank you very much for listening and giving ...
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This is The Customer Success Pro Podcast, hosted by Anika Zubair. Customer Success is not a destination, but a a journey. Join me on this crazy CS journey as I chat to leaders, strategists and experts in customer success about their experiences and definitions of customer success and share with your their best practices on how to build and scale world class CS organization. Each interview will unlock tips, tricks and best practices to help scale your customer success career and company. I wi ...
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Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!
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Hi, I'm Alli Gilbreath, a student at the University of Arizona and radio host on KAMP Student Radio. On "Alli's Wildcat Chats," you can listen to my interviews with administration, faculty, and students from the University of Arizona. Please support KAMP Student Radio by listening live at kamp.arizona.edu.
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Nobody’s prepared to grow a billion-dollar business from square one. So we’re learning from revenue leaders who have already done it. Join host Alex Kracov, former VP of Marketing at Lattice and now Founder and CEO of Dock, as he has candid conversations with successful revenue leaders about their business growth stories. We’ll talk to sales, marketing, and customer success leaders about their growing pains. We’ll interview founders who have built companies from the ground-up. And we’ll talk ...
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BIL Unconference, 2016 LA at Cross Campus DTLA
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Do you often find yourself daydreaming? Does the pure magic of a C.S. Lewis book bring a tear to your eye? To those who would prefer to be living in castles like princesses, braving the ocean in ships, or wishing they lived in Narnia- this one’s for you. The world we live in is full of heavenly miracles that go unnoticed. Look closely and you can see it in the dreams that God places on our hearts, growing us closer to Him as we take on our heavenly adventures. Join me as we explore, learn, l ...
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Sales at Zoom: Chris Michelmore's journey from SDR to senior sales leader
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Chris Michelmore, Head of Mid Market Acquisition at Zoom, tells the nine-year story of how he ascended from first-time SDR to senior sales leader. It's rare for a first-time SDR to stick around long enough to become a sales leader at that same company. But that's exactly how Chris Michelmore became the Head of Mid Market Acquisition at Zoom. This w…
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Reduce Churn by 15% with This Simple Approach!
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Dillon Young, founder and CEO of Lifetime Value Media, shares his secrets on how he turned around a company's retention rate from 83% to an astounding 98% in just one quarter! Click here to watch the interview on YouTube. 𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒 - Learn the three-pronged strategy that skyrocketed retention rates by 15% in 90 days. - Discover how creating detail…
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Inside the Build of 15Five's Digital CS Program w/ Natalia Andreeva & Kaelon Russell | Episode 073
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In this podcast episode, Natalia Andreeva and Kaelon Russell of 15Five share their journey of building a digital customer success program from the ground up. They discuss their approach to content strategy, onboarding experiments, user health scoring, and the importance of cross-functional collaboration, highlighting how they integrate human and di…
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Transforming Careers From Zero Experience to Successful CSM
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Unlock the secrets to successful career transitions into Customer Success! In this episode of the CSM Practice podcast, we explore how individuals with no prior experience can thrive as Customer Success Managers (CSMs). Discover actionable insights on training, onboarding, and the essential skills needed for success. 𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒 - Effective strategi…
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How to Get Promoted into an Enterprise CSM with Caly Agar
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Being a Customer Success Pro is no easy job, but this podcast will help. Remember that Customer Success is not a destination, but a journey and I am here to help you on your journey. In this episode of the Customer Success Pro podcast, host Anika Zubair discusses with Carly Agar, founder and CEO of Carly Agar Training, about effective strategies fo…
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Tattoos to Tech: Larissa Licha’s Mission to Bridge R&D and CS as CEO of Joyn | Episode 072
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Larissa Licha, co-founder and CEO of Joyn, discusses the challenges of cross-department collaboration between customer-facing teams and R&D, particularly in fast-growing tech companies. She also shares insights from her entrepreneurial journey, emphasizing the need for flexibility in product development and the role of AI in optimizing business pro…
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TCW Podcast Episode 219 - Diablo 1 We explore the monumental game Diablo! Initially a collaborative effort between David Brevik, Erich Schaefer, and Max Schaefer, Diablo brought together elements from games like X-Com, Angband, and surprisingly NHL '94. The trio formed the company Condor, producing NFL games and a Street Fighter clone called Justic…
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Skills-Based Sales Training: Matt Green on co-founding Sales Assembly
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Matt Green, Co-Founder and CRO of Sales Assembly, shares the company's founding story, the keys to a great sales training program, plus the biggest sales skills most teams are missing today. Some of today's best companies started over a cup of coffee. That's how Matt Green and his co-founder, Jeff Rosset, started Sales Assembly – the go-to sales re…
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Tips and Tricks for Reducing Customer Churn
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Ever wondered how top companies tackle churn? Discover how Varda Tirosh, Chief Customer Officer at Optimove, implemented a unique churn management framework that has revolutionized customer retention. Click here to watch the episode on YouTube! 𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒 - Varda's journey to developing a game-changing churn strategy. - The role of deep customer en…
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Inside Salesforce: Driving Customer Value with AI & Automation with Bernard Slowey, VP of Digital CS | Episode 071
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Bernard Slowey, VP of Digital Customer Success at Salesforce, joins the show to discuss the transformation of customer service through digital tools, AI, and data-driven insights. He and Alex explore how Salesforce is leading the way in enhancing customer experiences by unifying support, success, and training portals, leveraging burgeoning AI tools…
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IMPROVE Customer Surveys and INCREASE Survey Response Rates
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In this interview, Dannah Vaughan, Director of Customer Success at Apty, shares with us her strategies in increasing survey response rates. She implemented innovative techniques that not only QUADRUPLED response rates, but also enhanced customer engagement and operational efficiency. Dive into this session to uncover the secrets behind her success!…
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Four Ways to Measure Your Digital Customer Success Program | Episode 070
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Monthly Scale and Digital Meetup: https://digitalsuccess.gradual.com The Ultimate Guide to Digital CS: 4 Pillars for Success w/ Alex Turkovic & Jan Young: https://zoom.us/webinar/register/6817263533053/WN_GqOn3y7JSZWBt_YM3i87kw#/registration In today's show... Measuring Digital Customer Success can be an elusive thing. It necessitates borrowing fro…
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Customer Success at Notion: Monica Perez on Product-Led CS
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Monica Perez, Head of Customer Success at Notion, shares the four-year journey of building Notion's foundational CS team. Customer Success at a product-led company is a completely different animal. When Monica Perez was brought in to grow Notion's foundational customer success team, they were already at $40 million in revenue. Today, Monica joins A…
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TCW Podcast Episode 218 - The 100 Games Redux - The Revival We’re back to revisit the 100 most influential games, this time with your feedback! We’ve made many changes to the list and even brought back some of the games that were previously cut. A huge thank you to everyone who wrote in, left a comment on YouTube, or reached out to us in other ways…
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How Alex Turkovic Built a Digital Customer Success Team
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How can businesses build and optimize customer success practices in the digital age? Alex Turkovic, Director of Global Customer Success at Flexera (formerly known as Snow Software), answers all of your questions about digital customer success in this episode! Delve into innovative strategies, tactical automation, and impactful insights as Alex shar…
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Humanizing Digital CS and Personal Branding with Bob Mathers | Episode 069
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In this episode of the Digital CX podcast, Alex Turkovic chats with Bob Mathers about personal branding on LinkedIn, the balance between human interaction and digital communication, and other strategies for customer success. They explore how storytelling, authenticity, and thoughtful use of technology can enhance customer experiences and build trus…
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Scaling CS: Boost Your Net Retention Rate from 100% to 120%
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How can you increase your net retention rate by 20%? Discover insights from Johan Nilsson, CEO of a leading customer success platform. Explore the transformative approaches that propelled his company beyond the average retention rates, diving into real-life strategies and cultural shifts that make a tangible difference. Click here to watch the epis…
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Using AI in Your Daily Customer Success Routine with Alex Turkovic
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Being a Customer Success Pro is no easy job, but this podcast will help. Remember that Customer Success is not a destination, but a journey and I am here to help you on your journey. The podcast episode features Alex Turkovic discussing the integration of AI in customer success routines. Key topics include practical applications of AI, tools for cu…
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Scale & Digital at Early Stage Startups w/ Mary Caballero | Episode 068
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Mary Caballero, hire number 1 at Champify, shares her journey in scaling customer success at an early-stage startup. The conversation delves into the challenges and strategies of driving digital-first customer engagement, the importance of responding to customer feedback, and how to effectively manage key customer relationships in a rapidly growing…
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TCW Podcast Episode 217 - The Games of Ed Logg Ed Logg had a long and distinguished career in Atari's coin-op division. Initially aspiring to be a math professor, his path changed after encountering the Atari 2600 at a friend's Christmas party. While at Atari, Logg created the legendary game Asteroids, which became a massive success. He continued h…
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Discover essential strategies for becoming a top-tier Customer Success Manager (CSM) with Ifat Lev! Learn how to define success criteria, align business objectives with customer goals, and implement value-driven CSM frameworks effectively. Want to get access to Ifat Lev’s exclusive framework? Join our Mastermind program: https://bit.ly/jointhecusto…
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Transforming Slack into a Customer Support Hub with Joydeep Sen Sarma, CEO of Clearfeed.ai | Episode 067
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In this episode, Joydeep Sen Sarma, founder and CEO of Clearfeed, discusses the evolution of customer success in the SaaS world, emphasizing the shift from transactional support to ongoing, relationship-driven models. He also shares insights on how Clearfeed transforms Slack into a structured customer management tool, the role of AI in customer int…
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Why You Need to Implement a Customer Champion Program!!
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Have you implemented a Customer Champion program yet? Andrea Galvez, VP of Client Success at Lionize, shares her expert insights on driving growth through enhanced client engagement with her Customer Champion program. In this must-watch episode, Andrea discusses the pivotal role of engagement strategies, her innovative approaches to reducing churn,…
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Career Growth in Digital Customer Success with Jess Osborn of GoCardless | Episode 066
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In this episode of the Digital CX podcast, Jess Osborn shares insights from her career journey, discussing her experiences with customer success, account management, and scaling global teams at companies like Bazaarvoice and, currently, GoCardless. She emphasizes the importance of action-based onboarding, digital tools in renewals, and the evolving…
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Achieving 120% NRR with the OGSMT Framework
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Rachel Stanley from Banzai shares how her team achieved a remarkable 20% increase in Net Retention Rate (NRR) within one year. Learn about the powerful OGSMT framework and the strategic initiatives that drove this success. Perfect for customer success professionals and executives looking to enhance their practices. Click here to watch the video on …
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TCW Podcast Episode 216 - The 100 Games Redux - The Removal We revisit our list of the top 100 most influential games, making decisions on what to keep, remove, or change. We’ve removed 19 games and altered another—do you agree with our choices? What would you add or remove? We’d love to hear your thoughts! Email us at feedback@TheyCreateWorlds.com…
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The Four Pillars of Digital Customer Success | Episode 065
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In this solo episode, I take you through the 4 Pillars of Digital Customer Success, a model I have come up with over the past years to help establish a strong foundation for a digital CS program. I also cover a few news tidbits related to CS. Join me as I walk you through the four pillars: Customer Journey Data Automation Content Chapters: 01:05 - …
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Elevating Net Retention Rate with Capability Adoption Scores
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How can telemetry data and capability adoption scores drive higher net retention? Join Irit Eizips in an engaging conversation with Akash Singh, the head of customer success for Asia-Pacific and Japan at Software AG. Discover how Akash has transformed customer success through innovative strategies like capability adoption scores and telemetry data …
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Leading with Value and Increase Revenue in Customer Success with Madelyn DePrey
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Learn more about our show sponsor CSM RevUP Academy: https://thecustomersuccesspro.com/csm-revup-academy/ Being a Customer Success Pro is no easy job, but this podcast will help. Remember that Customer Success is not a destination, but a journey and I am here to help you on your journey. In this episode of the Customer Success Pro Podcast, host Ani…
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AI Tooling to Drive Growth & Break Down Silos with Masha Krol of Glowstick | Episode 064
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In this episode, Alex interviews Masha Krol, CEO of Glowstick about the various innovative uses of AI in customer success to identify growth opportunities and enhance collaboration between CS and commercial teams. Masha shares her takes on the evolution of digital customer success, emphasizing the importance of leveraging AI to analyze customer con…
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Strategic Insights into the CSM Pooled Model
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How can implementing a CSM pooled model enhance scalability and efficiency in customer success operations? For leaders looking to optimize team resources and improve customer engagement, Jeff Kinne will help you understand this strategy is crucial. Click here to watch the video on YouTube! 𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒 - Discover how a CSM pooled model can drasticall…
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TCW Podcast Episode 215 - Final Fantasy VII Final Fantasy VII holds a special place in the hearts of many gamers. For some, it was the first time they really connected with a JRPG. For others, it marked the transition from pixel art games to 3D gaming. Final Fantasy VII owes much to the storytelling work of its predecessor, Final Fantasy VI, led by…
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Modern Post-Sale Revenue Growth with Haydar Al-Saad of Revsetter | Episode 063
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RevSetter founder Haydar Al Saad discusses with Alex his new revenue-centric customer success platform and its unique approach to integrating both sales and customer success functions. He and Alex explore his extensive experience in SaaS and Haydar’s philosophy on the importance of post-sale revenue growth and the role of digital customer success t…
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TAM vs CSM: Navigating Customer Success Roles
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Explore the differences between Technical Account Managers (TAMs) and Customer Success Managers (CSMs) with Sol Refael and find out if we need both. Learn how to navigate account management effectively, handle challenges, and enhance customer relationships for success in your organization. Get practical tips and valuable insights from industry expe…
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Customer Education for Revenue Growth with Greg Rose of Intellum | Episode 062
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Ever wondered how mastering customer education can lead to skyrocketing revenue? Listen in as we sit down with Greg Rose of Intellum, who takes us on his extraordinary journey from running a record label to pioneering the field of customer education. You'll learn the magic of Education Qualified Leads (EQLs) and how they can turbocharge your conver…
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Dive into a riveting conversation with Krishna Raj Raja, the visionary Founder and CEO of Support Logic, as he unveils the game-changing fusion of Customer Success and Support roles in the era of AI. Discover how embracing these changes can revolutionize customer service experiences and empower businesses to thrive in the digital age. Join us for a…
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Future Proof Your Teams and Career with Rod Cherkas of HelloCCO | Episode 061
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This week, we are pleased to bring you a conversation with Rod Cherkas, a SaaS veteran, consultant, author of two books on customer success, and vocal contributor to the CS community. Rod and Alex discuss his past at Marketo and Gainsight (among others), his newly released book REACH, as well as where he sees the CS profession heading. Chapters: 00…
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TCW Podcast Episode 214 - The Neo Geo The Neo Geo was SNK's attempt to create a versatile hardware system for operators, allowing them to swap out games at a reduced cost while also bringing an authentic arcade experience into homes. The system's development was influenced by Capcom, with Street Fighter creator Takashi Nishiyama moving to SNK. The …
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