show episodes
 
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
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Engagify CEO and Engaging Personalities: Fascinating Conversations with Industry Leaders podcast host Anders Boulanger is a certified speaking professional and has been building crowds and generating leads for clients since 2007. You’re gonna love this commercial-free industry leader spotlight show. We feature CEOs, Founders and Sales Leaders from 7-10 figure B2B companies. We’ll learn how they are making a difference in their customer’s lives and how they capture attention and deepen connec ...
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Welcome to The Disruptionists – the podcast for visionary entrepreneurs and business owners who are ready to redefine marketing and branding. Hosted by Jess Singh, a leader in innovative marketing, this channel explores transformative branding, advanced marketing tactics, and enhancing the customer journey. Each episode offers practical insights on brand strategy and business leadership, crafted to revolutionize the approaches of SME owners. Whether you're refining your marketing, exploring ...
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Successful entrepreneurs begin with the support of a few #earlybelievers. Gopi Rangan, founding partner at Sure Ventures, interviews venture capital investors in the Silicon Valley and beyond. Guests share insider stories on how they invest in early stage startups. Do you want to learn from real-life challenges, inspiring missions and important decisions by CEOs, founders, VCs, angels, and advisors? Listen to https://podcast.sure.ventures.
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Learn to sell anything to anyone! Who is your avatar? You know what you're selling, but what is your customer buying? Hint... it may not be what you think! I'll share tips and insights from my years of selling to B2B and B2C clients. So welcome to the Podcast! And, find out more about my online courses at: https://www.salescraft.training
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It's not the things that happen in your life that define you, that create your identity. It's how you talk about those things. That’s the theme behind this podcast. Research shows that the stories you tell have a major influence in how you see yourself and in how others perceive you, so it’s important to be intentional about which stories you share and how you share them. Guests on the podcast share the pivotal moments in their lives and careers, offering keen insights and “ah ha” moments to ...
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Welcome to the Real Estate Growth Hackers Show, where we empower real estate professionals and teams to elevate their business to the next level. Dive into a world of cutting-edge marketing tactics, exclusive expert interviews, and innovative AI strategies designed to give you a competitive edge. Whether you're looking to streamline your operations, enhance your lead generation, or unlock the full potential of AI in real estate, this podcast is your go-to resource. Join host Zach Hammer and ...
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Andy Kushner offers an inside look behind-the-scenes of the wedding and event world for both industry experts and bridal couples by featuring in-depth and transformative conversations with event industry icons. The Wedding Biz is also the only global platform of its kind to serve the business development needs of wedding and events professionals. As the host, Andy interviews the most prolific thought leaders and talent, taking you behind the curtain and revealing their personality, character ...
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Welcome to "Be Human," the definitive podcast for B2B leaders ready to catapult their 7-8 figure enterprises into new realms of growth through digital marketing. Hosted by Danny Murawinski, a seasoned digital marketing maven and former professional snowboard coach, "Be Human" offers a unique blend of insights that merge the art of relationship-driven sales with the science of digital scalability. In a world where authentic connections reign supreme, learn how to finesse the critical human ex ...
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Every Talk Experiential Podcast features an in-depth interview and conversation with a key player in the world of experiential marketing. Take control of your brand in today’s changing marketplace by learning how to create authentic and unique connections with consumers on a personal level. Learn how to successfully employ experiential marketing strategies to increase your brand’s engagement and create meaningful experiences that lead to brand loyalty.
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Uncover the deeply human aspect of working. Join Jeff Hunt, GoalSpan CEO and longtime business consultant, as he interviews guests who help us learn to embrace the value of human capital in new ways. Explore how to better the world of work for humans and rediscover the most important asset we have in the workplace – Human Capital.
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Ideal for your commute, lunch break or even a well-deserved moment of self-care and development, our 25 minute episodes focus on positive actions to help you thrive and maximise your potential in the ever-evolving workplace, and in life. Join Debs and Lau, your positive cheerleaders bursting with energy and insight to maximise your confidence and success in the changing workplace. Leave feeling motivated, supported and armed with the tools and practical skills you need to maximise success as ...
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Garlic Marketing Show

Video Marketing Expert Ian Garlic discusses whats working RIGHT now with top marketers, their stories of failure and success. Ian also works live to create video marketing strategies.

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In a world full of business “Gurus” and “marketing experts” one man seeks the latest marketing techniques that are actually working, plus finds the real stories of triumph and failure from those REALLY doing it. Guests like #1 Marketer Neil Patel, Tucker Max, Ryan Deiss from Digital Marketer, Michael Port and many, many more… Ian Garlic has hands on helped hundreds of businesses with marketing strategy and execution. As CEO of authenticWEB, Ian launched hundreds of websites, produced even mo ...
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Looking to explore the intersection of AI and journalism? Influential thought leaders in the industry join data scientist and media entrepreneur, Nikita Roy, each week to explore what's next with AI and its implications for the media landscape. In each episode, industry experts discuss how automated newsrooms have the potential to change journalism and uncover opportunities to optimize workflows and increase efficiency without compromising journalistic integrity. Hosted on Acast. See acast.c ...
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The Groove

Peggy Anne Salz

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The Groove brought to you by author, analyst and content marketing strategist Peggy Anne Salz, founder and owner of MobileGroove. Spotlighting the companies and cool people at the intersection of content, community and commerce. Connecting the dots in the Now to frame the future. MobileGroove: https://mobilegroove.com/
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Government, Community, Development, Entrepreneurship, it all impacts our lives. Lekia converses with individuals and community leaders about professional and personal experiences while getting to the root of topics that effect the society we live in. All while encouraging hope, engagement and positive living . Expect to hear from Great People doing Great Things in this Liberating podcast. Lekia is Inspiring, Witty and Brilliant! Custom Cover art by Kevin Fox
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Together with prominent Pharmaceutical industry leaders, Impetus Digital is covering topics around what it means to be an effective leader in Pharma today. We are also exploring topics related to digital transformation, patient-centricity, industry partnerships, customer engagement, diversity in Pharma, systems thinking, current healthcare challenges, environmental and supply chain concerns, and the myriad of ways that Pharma is working to collectively and positively disrupt healthcare. At I ...
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It’s simple, production value matters. In the B2B events space, the best way to ensure you will get that all-important return on your investment is to create an exceptional event experience. Brought to you by Byrne Production Services, this podcast aims to answer your burning questions on B2B event planning and management. Join us as we chat with leading industry experts who share their impressive experiences, unique approaches, and predictions for the future of B2B events. Audience Question ...
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The Producer’s Journal: A Podcast Producer’s Journey is a candid exploration of the highs, lows, and lessons learned by Derrick Michaud, a seasoned podcast producer and small business owner. Join Derrick as he reflects on his experiences, shares valuable insights, and discusses the evolving landscape of podcasting. Whether you’re a seasoned podcaster or just starting out, this podcast offers a raw and authentic look at the realities of producing podcasts and running a studio, providing valua ...
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The Misfit Founders Podcast is a genuine and unscripted platform dedicated to delving deep into the world of entrepreneurship, but with a unique twist. Instead of the usual polished and rehearsed interviews, this podcast seeks to spotlight the raw, authentic journeys of founders, highlighting the struggles, setbacks, and lessons that are often glossed over in more traditional mediums. The primary goal is to offer transparency into the challenges and rewards of building a startup, ensuring th ...
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show series
 
In this episode, Dr. Michelli delves deeper into the principles of authentic customer experiences, building on insights from his interactions and writings on legendary brands like Ritz-Carlton, Zappos, and Starbucks. He emphasizes the need for extraordinary customer service that consistently exceeds expectations through creativity, presence, kindne…
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In this episode, I sit down with Charlie Madison for an AI implementation audit. We dive into how he can leverage AI to build an empowered team, skyrocket growth, and make his operations more efficient. If you're looking to take your business to the next level with AI, this is a must-listen. Tune in as we discuss the step-by-step process of creatin…
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Send us a Text Message. Welcome to our Summer Happy hour - where learning is free and there’s enough for everyone! Come join us for a 10 min shot to refresh and reset your intention, delicious content mixed with some cool beach bar music vibes. And this week’s cocktail no4 is Expressive Martini where we are joined by Cognitive Behavioural Expert Li…
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In a world where the melody of experience often gets lost in the clamor to cut costs, greyhairworks reminds us that the biggest hits happen when collaboration spans generations and involves seasoned professionals who know how to hit all the right notes. Company co-founder Alex Meisl tells Peggy Anne Salz how he assembled a band of veteran industry …
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In this episode, Dr. Michelli delves into the critical importance of perspective in understanding customer interactions with products and services. He explores the concept of being too close to a process to assess it objectively, highlighting the need for businesses to step back and view their offerings through the eyes of their customers. Dr. Mich…
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What if there was a better way to communicate with your boss or colleagues? When guiding someone, it's important to consider their natural communication style. Instead of offering one-size-fits-all advice, tailor your approach to what works best for them. This ensures more effective and meaningful interactions. Watch the full episode: https://youtu…
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Aaron Webster, Managing Director at Cameron Ventures, shares his experience in the dynamic world of venture capital, with a focus on InsurTech, FinTech and Enterprise Technology investments at seed and Series A. He explains the evolving trends within these sectors and emphasizes the critical role of data infrastructure in driving innovation. Aaron …
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In this episode, Host Jess delves into the essential elements of brand positioning, brand image, and brand equity. Jess breaks down key branding lingo terms like brand identity and typography, emphasizing the importance of consistency in visual aspects of a brand. Tune in to elevate your understanding of marketing strategies and customer engagement…
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344 Evolving Stories Returning for his second episode, Tom Jackobs and Sarah Elkins discuss how storytelling has changed for both of them since their last conversation, how their tools and strategies have changed, as well as how important storytelling is as a medium for both of them. Highlights It is okay to look for coaches, especially when you yo…
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Struggling with the fear of making cold calls or hesitant to ask for referrals? This episode promises to transform your sales approach by uncovering the psychological barriers holding you back. We'll dig into how past experiences and deep-seated beliefs can create mental roadblocks, making it tough to initiate contact with potential clients. Learn …
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Andy is thrilled to once again be sitting down with Andrea Eppolito, a renowned luxury wedding planner and author of AI for Wedding Professionals. Andrea shares her initial hesitation toward AI and recounts how she dedicated daily time to understand and leverage this technology, highlighting its comparison to the invention of the internet in terms …
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Send us a Text Message. Welcome to our Summer Happy hour - where learning is free and there’s enough for everyone! Come join us for a 10 min shot to refresh and reset your intention, delicious content mixed with some cool beach bar music vibes. And this week’s cocktail no3 is Aperformance Spritz which is a blend of practical ideas for bringing clar…
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In this episode, Dr. Michelli addresses the nuanced reality that while customers may not always be right or contribute equally, they invariably pay the bills. He explores the diverse approaches of business leaders towards customer prioritization, echoing Peter Drucker's principle that businesses exist primarily to "create a customer," and through t…
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In this episode of Production Value Matters, host Matthew Byrne is joined by Nathalie Saikaly from Dell Technologies at GDP connections in Punta de Mita, Mexico. Nathalie, with her extensive background in integrated marketing communications and event management, offers a wealth of knowledge on incorporating technology into business events while mai…
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In this insightful episode, Jeff talks with Jeff Haden about the mindset and habits that separate high achievers from the rest. Mr. Haden is a renowned author, speaker, and influencer with over 1 million LinkedIn followers and 2.5 million monthly readers of his articles in Inc. magazine. He's known for his expertise in leadership, company culture, …
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343 Incremental Improvements Our environments influence how we function and how we are able to deal with the things in our life mentally and emotionally so that we can choose to rearrange or shed the stories or things that no longer serve us. In today’s episode Sarah Elkins and Mark Ainley discuss the importance of giving everything our own style, …
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What if your potential clients are slipping away, despite positive initial meetings? We've all been there - a promising interaction with a client that suddenly goes cold. This episode unpacks the mystery behind disappearing clients, specifically within the car sales industry. I share my own frustrating experience of trying to buy a Land Rover in Sy…
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Rep. Anna Eshoo (D-Calif.), co-chair of the U.S. Congressional AI Caucus and one of Time magazine's 100 most influential people in AI, shares her perspective on the opportunities and risks of AI with host Nikita Roy. With over three decades of experience in the U.S. House of Representatives representing parts of Silicon Valley, Rep. Eshoo has been …
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Send us a Text Message. Welcome to our Summer Happy hour - where learning is free and there’s enough for everyone! Come join us for a 10 min shot to refresh and reset your intention, delicious content mixed with some cool beach bar music vibes. And this week’s cocktail no2 is People Colada which is a blend of practical ideas for bringing or creatin…
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Your brand needs a distinct voice, and now your chatbot needs a dynamic personality to engage and retain customers. Conversica CEO Jim Kaskade joins host Peggy Anne Salz to discuss how harnessing customer-facing AI and chatbots that align with your brand’s tone, style, and values can help drive massive uplift across the customer journey. He reveals…
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Ever wondered how to build a sales system that not only boosts your cash flow but also multiplies the value of your business? Nicholas, Founder and Chief Sales Officer of Sales Performance Team LLC and a former VP of Sales and President of GKIC, shares his invaluable insights on everything sales – from busting the myth of hating sales to revealing …
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In this episode, I sit down with Charlie Madison to discuss how he's leveraging AI principles to empower his team, streamline operations, and achieve impressive growth. Charlie shares his journey from inconsistent outputs to reliable results using AI systems. We explore the power of AI in scaling businesses without necessarily scaling the team. Tun…
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Send us a Text Message. In this final part of our 4-part focus on Opportunity Mindset, we explore the concept of saboteurs - the things that can hold us back, sabotage our success and impact our confidence and overall sense of wellness and satisfaction in what we do. In all aspects of life, understanding how to ensure the things that motivate you (…
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Ben Black, co-founder and managing director of Akkadian Ventures, shares insights into the venture capital secondary market. He highlights the distinct approach Akkadian Ventures takes, focusing on businesses with proven customer economics and strong technology moats. Ben elaborates on their strategy of gradually increasing positions and leveraging…
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In this episode of The Disruptionist, Jess Singh explores the top three essential skills for successful entrepreneurs. She emphasizes the importance of adaptability, communication, and problem-solving in the ever-changing world of entrepreneurship. Join Jess as she delves into why these skills are crucial for building relationships, navigating chal…
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342 The Best Teacher Is Life Throughout life we all have to learn some difficult lessons, some lessons are harder than others, but if you persist and remember your core values you will succeed with more knowledge of yourself and your capabilities than you started with. In today’s episode Sarah Elkins and Gail Harris discuss the importance of learni…
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Join Andy as he revisits his September 2021 interview with Colin Cowie this week! Having had celebrity clients such as Oprah Winfrey, Jennifer Lopez, Ryan Seacrest, Kim Kardashian, Lil Wayne, Nicole Kidman, and Demi Moore, this episode’s returning guest has enjoyed quite the career so far. Colin Cowie has also had many corporate clients such as Dom…
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Subscriber-only episode Can genuine leadership be learned from the past? Journey with us as we uncover the essence of true leadership, pulling insights from personal experiences in the 1960s and 70s. We'll explore the clear distinction between managing and leading—management revolves around processes, while leadership is about inspiring and communi…
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Send us a Text Message. Welcome to our Summer Happy hour - where learning is free and there’s enough for everyone! Come join us for a 10 min shot to refresh and reset your intention, delicious content mixed with some cool beach bar music vibes. And this week’s cocktail no1 is Mojo Mohito which is bursting with practical ideas for boosting or sustai…
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In this episode, Dr. Michelli explores the impact of authentic service and how brands like Zappos have set a high standard for customer care that many aspire to emulate. He draws from his book "The Zappos Experience" and examples from social media to illustrate how genuinely caring service can transform a customer's perception and loyalty. Focusing…
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In this episode, I sit down with Charlie Madison to discuss proven webinar strategies that can skyrocket your business growth. We dive into the power of strategic partnerships, leveraging webinars to expand your audience, and creating valuable assets that keep working for you. Whether you're a real estate team looking to recruit agents or a SaaS co…
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Ever dreamed of turning your expertise into a thriving course or membership? We just had THE absolute Master – Micah Mitchell, Co-founder of Memberium! 🧠 Micah's been in the game for 10 years, helping businesses like yours build booming online communities. He's seen it all, from million-dollar Amazon sellers to SaaS companies using memberships to l…
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In this special on-location episode of Production Value Matters, host Matthew Byrne interviews Catherine Chaulet, CEO and President of Global DMC Partners, at the GDP Connections event in Punta de Mita, Mexico. Join them as they discuss: Strategies for balancing tight budgets with event quality The importance of early planning and partner selection…
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In this episode, Jeff Hunt welcomes resilience expert Luis Velasquez, the author of Ordinary Resilience. They dive deep into the concept of resilience, exploring how overcoming obstacles can shape individuals into more effective leaders and employees. Luis shares his personal journey of resilience, growing up in Guatemala during a time of political…
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341 Cycles of Relationships Growth, change, and accepting that sometimes we are just as much at fault as anyone else, are vital to the health and longevity of the relationships we build. It is only through growth, change, and acceptance that we become the best version of ourselves. In this episode Sarah Elkins and Hope Marshall discuss the natural …
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What if your sales slump isn't about your product, but your approach? In our latest episode, we promise to equip you with the tools to turn your sales game around and break free from the cycle of frustration and diminished confidence. By honing your lead qualification process and targeting the right audience, you can stop casting that wide, despera…
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Send us a Text Message. In this final part of our 3-part focus on service, this one is all about dialling up your internal and external service experience by focusing on the concept of the Stroke Index. We are thrilled to be joined again by our close colleague Lindsey Thompson who is an expert in Transactional Analysis and Team Dynamics. She shares…
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Named one of IMPACT’s 50 Most Influential Women in Media & Marketing annually since 2018, Vasuta Agarwal is a resourceful, results-oriented manager who leads from the front. With over 16 years of experience across the digital industry, she began her career as a consultant before switching gears to join InMobi, where she straddled multiple roles and…
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