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The ISG Smartalks Podcast delivers technology and sourcing insights from the thought leaders at ISG. In this series we bring together external and internal experts to discuss the ways in which technology is transforming the world of business. Our aim is to simplify the themes and educate and inspire our listeners. ISG is a leading global technology research and advisory firm that is committed to helping organizations achieve operational excellence and faster growth.
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41: Trends Shaping the Managed Services Market
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Join Steve Hall and Stanton Jones, an ISG Distinguished Analyst, for the last episode of Imagine Your Future for 2023, as they unpack key trends shaping the managed services market. As demand for outsourcing went from strength to strength in 2023, discretionary spending experienced downward pressure. Hall and Jones explore what was driving these ph…
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40: Back to Basics: The Changing Dynamics of Business Tech
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According to recent data from the ISG Index™, the robust expansion of the cloud services market has slowed down considerably in recent quarters. On the other hand, demand for managed services has reached new highs. It seems that enterprises are returning to the basics of core outsourcing. How can businesses drive operational excellence in this new …
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39: AI Ethics & Responsible AI Development
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32:47
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Artificial intelligence (AI) and generative AI are swiftly permeating our daily lives. From customer service chatbots to healthcare diagnoses, from writing loan applications to job hiring, the disruption is here. Many believe AI is fundamentally changing the way we do things. But since this premise of large-impact change is widely accepted, the que…
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38: Cyber Resiliency: Facing New Security Challenges
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Cybercrime has become an ever-present threat that can wreak havoc on individuals, businesses and governments. From phishing scams and ransomware attacks to data breaches and infrastructure damage, the arsenal of cyber threats continues to expand. It is crucial, now more than ever, to be equipped with the knowledge and tools necessary to navigate th…
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37: Breaking Boundaries: How Generative AI is Shaping the Future
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In recent years, artificial intelligence (AI) has made astounding progress in its capacity to recognize patterns, make predictions and even engage in meaningful conversation with humans. But what about its ability to create new and original content? This is where generative AI comes into play, representing perhaps the most widely discussed technolo…
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36: Future Workplace vs Future of Work: What’s the Difference?
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After chairing two successive Future Workplace Summits in New York and London, ISG’s Iain Fisher joins Imagine Your Future podcast hosts Steve Hall and Karen Collyer to discuss the ever-changing landscape of work. With technology advancing at an unprecedented pace and the COVID-19 pandemic (among other geopolitical factors) reshaping our work and h…
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35: Turmoil in Banking: What Happened? And What Next?
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18:51
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Following another turbulent week for the banking industry, Imagine Your Future podcast host Karen Collyer speaks to Owen Wheatley, Lead Partner for Banking & Financial Services at ISG. Together they unpack some of the factors that contributed to the collapse of Silicon Valley Bank and the ripple effects in the market. Will there be others like it? …
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34: Pursuing the Seamless Digital Experience
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This episode of the ISG Imagine Your Future podcast was recorded at this year’s ISG Digital Business Summit in London. Host Steve Hall speaks to Samantha Fanning, Head of Digital at UCL (University College London) about how she and her team are creating seamless digital experiences for both the students and staff of the university. Listen in to hea…
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33: Dissecting Disruptors in the CPG/Retail Space
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Disruptions are shaping and shaking up the CPG and Retail industries. Global supply chain challenges, rising inflation and competition for talent (caused in part by the Great Resignation) are the most well-known factors – but not the only ones. Still, no matter what, customers must remain the number one priority for these organizations. How can CPG…
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The metaverse – it’s been in the headlines, social media platforms and your kids’ video games, and now it’s rising to prominence as a business opportunity. But do you really know what the metaverse is? And what does it have to do with web3, the new internet you keep hearing about? In this episode of the ISG Imagine Your Future podcast, hosts Steve …
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31: The Future of Manufacturing: Transforming Through Disruption
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Are you keeping your eye on trends in the manufacturing space? It’s been a turbulent time lately; manufacturers are contending with rising costs, a global chip shortage and a global talent shortage. More than ever, the future seems unpredictable. What impact is this scale of disruption having on the industry? How are manufacturers dealing with thes…
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Back by popular demand! Last year, Imagine Your Future hosts Steve Hall and Karen Collyer interviewed Elizabeth (EC) Caley, Co-Founder and Co-Chief Executive Officer of Poppy. As a fast-growing tech start-up specializing in detecting and monitoring pathogens – including the COVID-19 virus – present in the environment, Poppy has expanded rapidly. Th…
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29: How Insurers Can Survive and Thrive in the New Digital Era
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The Insurance industry has been grappling with multiple challenges – from legacy IT systems to emerging competition, margin pressures, a tightening regulatory environment and the rise of millennial buyers. The pandemic only heightened the pace of change. In this context, it’s difficult to know if you are focused on the right issues. How can insurer…
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28: Private Equity: What’s Next After a Record-Smashing 2021?
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2021 was a record year for private equity investment. New annual records were set in terms of deal volume and value. According to data from the Pitchbook 2021 Annual US PE Breakdown, in the U.S. market alone, more than 8,600 deals were concluded in 2021 for a total deal value of over $1 trillion. What drove these unprecedented activity levels? And …
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27: What Is Digital Engineering and Why Does It Matter?
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In this episode, ISG hosts Steve Hall and Karen Collyer talk to Gaurav Gupta about some of the mega trends driving the engineering services industry in 2022 and beyond. Gupta describes how engineering services has been going through some major transformations of late. In recent times, the pandemic accelerated the adoption of digital engineering as …
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In this episode, ISG hosts Steve Hall and Karen Collyer talk to Sandeep Kalra, CEO of Persistent Systems. Together they discuss some of the post-pandemic economic trends impacting businesses: the Great Resignation, talent acquisition and retention, environmental sustainability and more. Kalra also shares his perspectives on how Persistent Systems r…
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25: Why User Experience Is Essential to a Successful Hybrid Workplace
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As businesses continue to navigate global uncertainty and new ways of working, one thing is certain. Flexible working is here to stay. It has become clear in the aftermath of the COVID-19 pandemic that many employees want to continue working remotely for at least part of the week. Others will prefer to return to the workplace. Undoubtedly, a one-si…
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24: Accelerating Digital Transformation through Acquisition
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As the race to digitize business gathers speed, we have witnessed in recent years a surge of M&A deals in the digital engineering sector. One such deal announced earlier this year was Hitachi’s $9.6 billion acquisition of U.S.-based digital engineering services company GlobalLogic. The scope of this deal demonstrates that software engineering capab…
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As we move into a post-pandemic world and toward the workplace of the future, health and safety is top of mind more than ever. The pandemic has heightened everyone’s awareness of the safety of our immediate environments. As workers begin to return to office buildings, whether full-time or in a hybrid working model, it is essential that businesses t…
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22: Trends Shaping the Sourcing and Technology Industries
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In this episode of the ISG Imagine Your Future® Podcast, host Steve Hall is joined by two veterans of the ISG Index™: Stanton Jones, Director and Principal Analyst at ISG Research, and Bret Breeding, Director and one of the original ISG Index™ creators. The latest ISG Index™ shows that the global technology and business services market has grown fo…
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In this episode, co-hosts Steve Hall and Karen Collyer tee up the remainder of this year’s Imagine Your Future podcast – an impressive lineup of thought-provoking conversations with heavyweight industry authors and leaders from across the world of digital. Get to know Steve and Karen as the voices behind the podcast, what excites them about the fut…
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Months before the COVID-19 pandemic rocked the world, CEO of Mphasis Nitin Rakesh began work on a book with co-author Jerry Wind that would become more relevant than even he believed. What was originally conceived as a book to help technology companies understand and counteract the disruption being caused by the proliferation of digital startups qu…
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When Dr David Howie started his new role as Chief Commercial Officer at NHSX in February this year he didn’t expect it to be entirely dominated by COVID – then, a word only just entering our vocabulary. Yet the rest is history, as they say. NHSX is the technology enablement arm of the England’s National Health Service (NHS), which is driving the di…
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The ISG Imagine Your Future podcast is back after a short break with a new host, Steve Hall. In Steve’s first episode in the driver’s seat he welcomes back former IYF podcast host and colleague Barry Matthews to discuss the subject of open talent and the gig economy. Talent platforms, which allow enterprises to tap into global or distributed talent…
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Over the past six months, we’ve seen a dramatic shift in the way people work. For some, this may be temporary, but for others it marks the start of a new working era – one enabled by technology and innovation and driven by the need to approach work differently. Things that people might have previously considered impossible or impractical have becom…
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