Best VUX Podcasts (2024)

1
The AI chatbot serving 10m customers a year, with Nick Allgaier, Lufthansa 1:09:40

31m ago1:09:40

1:09:40

Nick Allgaier is the Product Manager for Digital Assistants and Conversational AI at Lufthansa Group, and has taken the Lufthansa AI program from zero to 10 million interactions per year over chat, with more than 1 million interactions per year on voice. Nick joins me to share his learnings on scaling an AI practice to extraordinary heights. We cov…

1
The revolution in AI processors with Robert Hallock at Intel Corporation 51:57

35m ago51:57

51:57

In this episode, we explore the rapidly evolving world of #AI processors; the firepower that makes everything from training, inference and processing possible. We’ll uncover what makes these AI processors so unique and crucial in today’s tech landscape. From CPUs, GPUs and NPUs to Intel’s latest innovations. Learn how these chips work, the importan…

1
AI Voice Generation with Brian Cook, CEO, WellSaid 1:01:17

7d ago1:01:17

1:01:17

WellSaid is at the forefront of AI-generated voices and has been proving bleeding edge voice technology since late 2018. Brain took over as CEO in January 2024 and is leading the charge to scale WellSaid to new heights. Brian joins me to discuss the voice generation market, use cases, ethics surrounding voice cloning and where all this is headed. C…

1
Agony Agent Roundtable #2 1:03:56

8d ago1:03:56

1:03:56

In this episode of Agony Agent, Ben McCulloch welcomes conversation design experts Ilana Meir and Peter Isaacs to tackle pressing issues faced by conversation AI designers. Ilana, a freelance conversation designer with extensive experience in AR, VR, and healthcare, and Peter, a senior conversation design advocate at Voiceflow, share insights on im…

1
Generative AI and the future with Martin Musiol 42:07

25d ago42:07

42:07

Martin Musiol is the founder of Generativeai.net, an online learning platforms that teaches data scientists and others about generative AI. Martin joins me to chat about his experience and the value of generative AI for businesses. Hosted on Acast. See acast.com/privacy for more information.

1
Vlad Vuskovic, Lead of Search at Google Cloud AI, Director of Product Management 46:31

1M ago46:31

46:31

Today I'm joined by one of the founding team members of Google Assistant and all round AI legend, Vlad Vuskovic. Vlad has been instrumental in Google's AI efforts from a product management perspective and joins us to share more on the AI tools and capabilities Google offers enterprises, as well as some practical advice for implementing successfully…

1
Voice UX Design in a generative AI world with Cooper Johnson 1:02:05

2M ago1:02:05

1:02:05

Cooper Johnson is a Voice UX Designer at Gridspace, one of the leading voice AI technology companies. Cooper joins us to share his perspectives on how generative AI is and has impacted the voice UI landscape. Cooper will share insights into what's changed, what's stayed the same and advice on how to design voice AI agents that work properly! Hosted…

1
Traversing the uncanny valley with Falene McKenna 1:05:07

2M ago1:05:07

1:05:07

Falene McKenna is arguably the most charismatic member of the conversation design community. With a wealth of experience in conversation design particularly as it pertains to robots! Falene join me to share lessons learned in designing conversations for robots and specifically about the uncanny valley: what it is, why it matters and whether we can …

1
CSAT and NPS are dead. Good Riddance. With Richard Smullen 1:09:01

3M ago1:09:01

1:09:01

Richard Smullen is the CEO of Pypestream, an AI automation platform making waves with its approach to design and operationalising conversational experiences. Tune in to find out why CSAT and NPS are dead, why happiness should be your true north KPI, the future of the contact centre and what we’ll do with all the jobless call centre workers **grits …

1
How we built AI assistant, Sandy, with loveholidays 1:08:39

3M ago1:08:39

1:08:39

The loveholidays AI team join us to share their lessons learned from implementing the award-winning AI assistant, Sandy. Eugene Neale, Director of Business IT and CX Engineering, and Tom Smith, Telecommunications Operations Manager at loveholidays, the UK's fastest growing and largest online travel agent, share use cases, lessons learned and best p…

1
The role of AI in music with SoundCloud's Hazel Savage 59:14

3M ago59:14

59:14

Hazel Savage is the VP Music Intelligence at SoundCloud and the founder of Musiio; a tech company using AI to make music easier to catalogue and find. Hazel joins us to discuss the role of AI in music, the opportunities, challenges and future. Subscribe to https://vux.world/subscribe for weekly updates on how to implement AI effectively in your org…

1
Unlocking AI use cases with speech recognition with Ricardo Herreros-Symons 1:00:54

4M ago1:00:54

1:00:54

Ricardo Herreros Symons is the VP Corporate Development and Strategy at AI speech to text company, Speechmatics. Hosted on Acast. See acast.com/privacy for more information.

1
New updates from OpenAI: a rundown of GPT-4o and it's impact on CX 1:02:00

4M ago1:02:00

1:02:00

OpenAI GPT4o: What's new and what's the impact on CX? Today I'm joined by Marc Bernstein, CEO, Balto, to discuss the new updates from OpenAI, GPT-4o, and what it means for the future of CX. Hosted on Acast. See acast.com/privacy for more information.

1
Chatbot and LLM Analytics with Eric Griffing 57:52

4M ago57:52

57:52

From the granular details of measuring intent and LLM-based chatbot effectiveness to the strategic implementation of AI across business units, Eric provides an in-depth analysis on the importance of data-driven decisions in the era of AI transformation. Join us as we discuss how businesses can leverage analytics to optimise customer interactions, t…

1
AI that filters voices and soften accents, with Ofer Ronen 52:00

5M ago52:00

52:00

Ofer Ronen is an ex-Googler with some immense experience in deploying AI systems for large enterprises including the infamous example of Agent Assist at Verizon. Ofer’s third startup is tomato.ai, a company that has AI technology that’ll strip away your accent! Or soften it, rather. Ofer joins us to share his lessons learned from years of deploying…

1
Lessons from 21 years in conversational AI with Chris Ezekiel 1:10:58

5M ago1:10:58

1:10:58

Chris Ezekiel is founder and CEO of one of the longest standing conversational AI platforms, Creative Virtual. Chris joins us to discuss the changing landscape of conversational AI and the recipe for longevity and long term success. Unparsed, the world's most loved conversational AI conference returns with more punch, more passion and more impact! …

1
Using AI to make the job search easier with Total Jobs Group 1:04:35

5M ago1:04:35

1:04:35

How can AI make your job search easier? I'm joined by Head of Product - Conversations at Total Jobs Group, Somnath Biswas to discuss. Som has immense experience in project management and AI and knows what it takes to make AI work at scale. He joins me to share some lessons in implementing conversational AI in a highly stressful and emotional situat…

1
AI in contact centers trends with Nerys Corfield 1:02:14

5M ago1:02:14

1:02:14

This immersion into the world of contact centre technology coupled with extensive operational experience has formed the backdrop to Nerys carrying out regular Contact Centre audits, Delivering Transformation programmes; Judging prestigious awards like the European Contact Centre and Customer Service Awards; Chairing the DMA Contact Centre Council f…

1
The AI Platform Reimagined, with Brandon Nott and Nick Orlando 1:08:17

6M ago1:08:17

1:08:17

Join us for a thought-provoking episode of VUX World, with Brandon Nott, CPO, Amelia, and Nick Orlando, Director of Product, Amelia. Amelia is an enterprise conversational AI platform at the forefront of integrating Generative AI (GenAI) within the AI ecosystem. We'll dive into how GenAI revolutionises dialog systems for transactional tasks, emphas…

1
Lean and process engineering for AI automation with Scott Hamilton 49:34

7M ago49:34

49:34

Scott Hamilton is the Principle, Banking and Lending Strategy Leader at Prodigal Tech, an actionable intelligence platform for consumer finance. Scott's background is in lead six sigma and joins me to speak about why for most organisations, your AI automation journey is in fact one of process design and how lean six sigma can help businesses create…

1
Navigating the CX Maze: Insights from Ian Robertson on VUX World 1:05:47

7M ago1:05:47

1:05:47

Join us on VUX World for an enlightening episode with Ian Robertson from the Forum, where we delve into the dynamic world of Customer Experience (CX). In this discussion, we'll explore the critical successes and oversights of today's CX leaders, unraveling the common challenges and emerging trends that are shaping the industry. A key focus will be …

1
Microsoft Copilot: Enterprise lessons learned with Pete Kemp 52:57

7M ago52:57

52:57

Pete Kemp is a Principle Consultant at FSP, a consulting firm aimed at accelerating digital transformation for brands. Pete was previously the Managing Director of EBM, an enterprise conversational AI platform providing AI automation technology and services. He has a wealth of knowledge and experience in the practicalities of implementing AI at sca…

1
Esteemed author, Byron Reese, discusses the impact of AI on work, life and society 1:01:15

7M ago1:01:15

1:01:15

Byron Reese is a serial entrepreneur with a quarter-century of experience building and running successful technology companies, with multiple acquisitions, IPOs and patents along the way. He is an award-winning author of books such as Stories, Dice and Rocks That Think, and; The Fourth Age: Smart Robots, Conscious Computers, and the Future of Human…

1
What to expect from gen AI in enterprise this year, with Philipp Heltewig, CEO, Cognigy 48:10

8M ago48:10

48:10

What can we expect from AI over the next 12 months? What kind of use cases will make it to production and add value? What will the impact be for businesses that leverage it? What will be the challenges and hurdles we’ll need to overcome to make it work? And what does one of the market leading AI automation platforms plan to do about it? Join me as …

1
Designing AI assistants with 50 years of conversation analysis with Liz Stokoe 1:04:37

8M ago1:04:37

1:04:37

Liz Stokoe is an author and professor at the London School of Economics Register for our upcoming webinar here - https://vux.world/generative-ai-in-production-loops-success-story/ Hosted on Acast. See acast.com/privacy for more information.

1
Agony Agent Roundtable #1 1:13:30

9M ago1:13:30

1:13:30

A few months ago we reached out to conversation designers to ask what challenges they struggle with. The idea had come from a conversation with Ilana Meir at Unparsed, who thought an ‘agony aunt’ for Conversation Designers could be useful and fun, just like Dear Abby helps people with personal problems. Why would we want that? Well, this role isn’t…

1
A year in enterprise AI: 2023 review with Frank Schneider, Verint 1:00:59

10M ago1:00:59

1:00:59

What a wild year it’s been in AI. Every second minute, there’s a news story. If it’s not Open AI burning down, then reassembling, it’s more funding, more breakthroughs, more products and more capabilities. Businesses across the world have finally woken up to the disruptive potential of AI, but what are they doing about it? I’m joined by Frank Schne…

1
What's going on at OpenAI? Plus, some LLM developments, with Matt Taylor 56:59

10M ago56:59

56:59

First, CEO Sam Altman was fired from Open AI. Then, VP Greg Brockman fled. They both then joined Microsoft and now, news is coming out about 710 staff petitioning the board, threatening to resign and join Microsoft if the board don't leave! I'm joined by Matt Taylor, CPO, Knowbl to dive into what's going on. Also, Matt will share some new research …

1
Leveraging Amazon Bedrock for Generative AI Applications with JP 1:10:04

10M ago1:10:04

1:10:04

JP is the Co-Founder and CTO of SmartBots, a platform that's making the most of Amazon Bedrock Foundation Models and enabling developers and brands to build generative AI applications. Find out about the biggest opportunities and considerations for brands seeking to use generative AI in customer experience, as well as how you can use the SmartBots …

1
The proof is in your data: conversation analytics at scale with Andrew Moorhouse 1:23:33

10M ago1:23:33

1:23:33

Andrew Moorhouse has worked with the world’s leading consulting firms and household name brands to understand what’s really going on with CX performance. Is live chat really all it’s cracked up to be? Is NPS any good? Can it be predicted based on common conversational markers? What should you really be focusing on in order to move the needle with y…

1
AI literacy with Mara Cairo, Product Owner, Amii 55:50

11M ago55:50

55:50

Mara Cairo, Product Owner at Amii, joins me to chat about how businesses be thinking about AI, how you should be implementing it, what your blind spots and challenges are likely to be and how to develop your AI literacy. Enter one of the world's biggest AI awards - Find out more Join us on our upcoming webinar with wysdom - Register now Vist Amii H…

1
AI in Healthcare with Adam Odessky, Sensley 55:06

11M ago55:06

55:06

Gartner recently forecast that by 2025, 50% of digital communications will be driven by AI avatars. A company that's been using AI avatars for years to deliver AI-mediated healthcare services is Sensley. Co-Founder and CEO, Adam Odessky, joins me to share the pros and cons of AI-mediated Avatars, as well as the Sensley story, AI in healthcare case …

1
AI-based routing in contact centres with Ronald Rubens, Sentio CX 50:07

11M ago50:07

50:07

Ronald Rubens, CEO, Sentio CX joins us to share the current issues with live agent escalations and how Sentio CX AI-based routing is helping make sure that every AI agent conversation that requires escalation to live humans, is done so efficiently and effectively. Hosted on Acast. See acast.com/privacy for more information.…

1
Conversations Squared With Justin randall 1:11:38

11M ago1:11:38

1:11:38

It’s common for teams to have both programmers and conversation designers. You need both to get a solid result. They’re both aiming to create the same thing (a robust conversation with a machine) but they approach that from different angles. While the programmer ensures that the software is solid, and has all the right connections, the conversation…

1
Customer journey analytics with Tim Friebel 1:00:47

12M ago1:00:47

1:00:47

Tim Friebel is the Global Experience Transformation Lead at Genesys and brings a wealth of experience in customer journey analytics; a crucial and underserved element of conversational automation. Tim joins me to share the insights and tips that'll help you understand your customers better and improve customer experience using customer journey anal…

1
The Uniphore approach to conversational automation with Kim West 58:49

12M ago58:49

58:49

Kim West is the Director of Product Marketing at Uniphore, one of the leading conversational automation technology and service companies. Kim joins us to share some of the top use cases for conversational automation across industries and shares some best practice in getting it right. Hosted on Acast. See acast.com/privacy for more information.…

1
Why messaging should be part of your content strategy, with Nick Martin 59:52

1y ago59:52

59:52

You've seen and heard of the value of conversational AI such as chat, voice and messaging assistants for customer service, but what about using the channel as part of your content strategy? We're joined by Nick Martin, co-founder, Direqt, to discuss how media and entertainment companies are embracing messaging as a core part of their content delive…

1
The future trajectory of AI in customer experience, with Sham Aziz 53:13

1y ago53:13

53:13

Sham Aziz, Selfridges, Head of Customer Service at Selfridges and long-time customer experience expert, joins me to share his perspectives on the current and future trajectory of AI for customer experience and enterprise automation. Hosted on Acast. See acast.com/privacy for more information.

1
Conversations2 - Millani Jayasingkam 1:02:00

1y ago1:02:00

1:02:00

Designers love to talk design. Often people focus on their favourite tools, processes, hacks and gripes. It all matters. The technical aspects are just as important as well. We’re designing conversations with technology - we need to get intimate with the benefits and limitations of machines so that we can succeed. What about the social/collaborativ…

1
LLMs in practice with Matt Taylor, Knowbl 1:08:32

1y ago1:08:32

1:08:32

Are we coming to the end of the hype cycle with Large Language Models? Are we finally finding where they fit best in enterprise automation? Are are we still rolling through the hype? Matt Taylor, Co-Founder and CPO, Knowbl, joins us to shine a light Presented by Tidio Grow your online store with the #1 customer success tool for eCommerce. Engage wi…

1
UX Design with LLMs, with Braden Ream, CEO, Voiceflow 1:17:04

1y ago1:17:04

1:17:04

Braden Ream is back on VUX World for the third time after some pretty big changes at Voiceflow. Raising another round of funding and repositioning the platform in light of significant adoption in the wake of the large language model attention, has Voiceflow making moves to become the leading conversational AI platform. I chat to Braden about the ne…

1
Mikhail Burstev, Founder of Deep Pavlov, talks AI orchestration and LLMs 59:49

1y ago59:49

59:49

Mikhail Burstev is a seasoned AI practitioner and scientist. Founder of one of the most popular chatbot frameworks, Deep Pavlov, Mikhail has been knee deep into the AI space for many years. He joins me to share his thoughts on AI orchestration and Large Language Models. Presented by Tidio Grow your online store with the #1 customer success tool for…

1
How Salesforce are using LLMs with Greg Bennett 47:03

1y ago47:03

47:03

Greg Bennett’s the final Conversations2 interviewee focused on large language models! When I heard that Salesforce have adopted LLMs at scale (and also heard that they had started to design and build this prior to ChatGPT’s release) I wanted to know more! I’ve known Greg for years and have always found him to be warm, knowledgeable and an expert at…

1
LLMs and the future of intelligence, with Paul Sweeney, Webio 1:24:06

1y ago1:24:06

1:24:06

Paul Sweeney is the Chief Strategy Officer at Webio, an award winning conversational AI platform. Paul is a renowned figure in the automation and conversational AI space and joins us to share his thoughts on the future of large language models, the impact they could have for enterprises and what Webio is harnessing LLMs for today. Presented by Tidi…

1
Talking LLMs with Voiceflow’s first Senior Conversation Design Advocate - Peter Isaacs! 1:08:39

1y ago1:08:39

1:08:39

Peter has written and shared a lot about Large Language Models in recent posts and blogs. We wanted to get his perspective on various things, especially now that Voiceflow have incorporated LLMs into their tool. How can conversation designers use LLMs now? How does Peter use the LLM as a sounding board to help him craft prompts? Where might we be u…

1
Large language models and finding value with Witlingo's Ahmed Bouzid 50:59

1y ago50:59

50:59

Ahmed Bouzid is an author, CEO and Founder of Witlingo, a SaaS voice AI company that helps brands give a voice to their customers. Ahmed joins me to share the opportunities and challenges with implementing large language models in voice AI systems such as call centres and voice assistants. Presented by Tidio Grow your online store with the #1 custo…

1
The enterprise practicality of ChatGPT and LLMs with Andrei Papancea 1:00:59

1y ago1:00:59

1:00:59

Andrei Papancea is the CEO and Co-Founder of NLX, a leading conversational AI platform. Andrei joins us to share his thoughts on the value and realistic use cases for large language models in large enterprise automation use cases, the emerging trend of multimodal CX and thoughts on what it takes to get AI automation right. Presented by Tidio Grow y…

1
A chatbot that helps children move more, with Richard Moore 53:53

1y ago53:53

53:53

Richard Moore joins me to share how Sheffield Hallam University's research project chatbot is helping children move more and be healthy! Presented by Tidio Grow your online store with the #1 customer success tool for eCommerce. Engage with your customers and website visitors in real-time. Provide personalized product recommendations. Use AI-powered…

1
VOICE of AI 23 and what's new with AI? 49:06

1y ago49:06

49:06

Pete Erickson joins me to take a look at what's in store for VOICE of AI 2023! Hosted on Acast. See acast.com/privacy for more information.

1
Conversations2 - ChatGPT Interview 56:51

1+ y ago56:51

56:51

What happens when you interview ChatGPT? Things get strange quickly. There’s few things as hyped as ChatGPT. Much of it is deserved - this new technology delivers on so much of the promise of conversational AI. It can hold a consistent and flowing conversation, and it can chat with the user no matter what they want to talk about. It’s amazing! The …

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