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Beyond the Farm Gate is a show where we shine a light on great Australian stories in agriculture. On the show, you'll hear from farmers who've survived challenges like fire, flood, and drought; farmers who run innovative and unique agribusinesses; and farmers who are balancing work and family in rural Australia. You'll be inspired hearing their stories, and pick up some insights along the way. Produced by Rural Bank.
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Rethinking Safety ⚠️

Sean Brady — author of the Brady Review

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A show where the Queensland mining industry charts out the journey to a safer future. Hosted by forensic engineer Sean Brady, author of the Brady Review into fatal accidents in the Queensland mining industry.
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Saving Apollo 13 👨‍🚀

Forensic Engineer Sean Brady — from Brady Heywood

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Saving Apollo 13 is the incredible story of NASA's Apollo 13 mission, told by Forensic Engineer Sean Brady. It’s the story of the spacecraft that failed en route to the moon, and the feats of human ingenuity that saved the lives of the 3 men aboard. Saving Apollo 13 is produced by: forensic engineering firm Brady Heywood, and leading podcast agency Wavelength Creative.
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We reveal the secrets of how great brands delight their customers. Forget the fluff and industry jargon ... this show is jam-packed with useful CX tips, insights and practical advice from leading brands. Join us as we go behind-the-scenes to discover how brands like Disney, Pandora, Optus and Country Road build experiences customers love. Produced by RateIt — the market leader in 'on the spot'​ customer feedback.
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Decoding Security

Microsoft Australia

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Decoding Security is a podcast from Microsoft Australia about how to protect your business from the ever changing threat of cyber crime. On the show, you’ll hear from leaders in cybersecurity, as well as Microsoft experts, as we break down strategies to help keep your business secure. From identifying threats, to managing incidents — we’ll crack the code to help you stay resilient, agile and competitive.
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Level Up

LaunchVic

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You've definitely heard the stories about visionary entrepreneurs and how they built their companies to incredible heights. But behind these icons of business, there's a story which often goes untold ... the story of the mentorship that helped them get there. Level Up is a show about the personal growth of some great Australian entrepreneurs and start-ups, and the mentors who've helped them along the way.
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In-house Insiders

Association of Corporate Counsel (ACC) Australia

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In-house Insiders is a show where you'll hear from the most interesting in-house legal professionals in Australia. We'll explore their stories, the challenges they've faced along the way, and the lessons they've learned that have defined their careers. Produced by the Association of Corporate Counsel (ACC) Australia.
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Our Forgotten Epidemic

Burnett Foundation Aotearoa (formerly New Zealand AIDS Foundation)

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Our Forgotten Epidemic is a six-part series about Aotearoa New Zealand's response to HIV and AIDS, and some of the many brave individuals who changed the course of history. Now, you might already be aware of the AIDS epidemic. But this is a version of the story you likely haven't heard — a story of perseverance, tragedy and above all hope. Told through interviews, archival audio, and historical sources, this podcast examines the past 40 years of HIV and AIDS in Aotearoa. Burnett Foundation A ...
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show series
 
AI has been on the lips of every industry in recent years, with contact centres particularly embracing the technology for servicing customers. Can it improve the employee experience as well? Luke Jamieson is a Solutions Consultant with Upland Software and a thought leader in EX and CX. Throughout his career, he has focused on exploring growth and o…
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John Clohesy is a fourth-generation farmer with a broadacre cropping and livestock operation near Sea Lake in Victoria. He is also the Chair of the Royal Hotel Co-op. In this episode, John explains how his farming operation has changed over the years and how evolving technology has influenced his business. He also opens up about the circumstances t…
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Emma Stapleton is the Head of Customer Support at MECCA Brands. As Australia's largest beauty retailer with a thriving online store and over a hundred physical stores across Australia and New Zealand, MECCA is committed to delivering the ultimate beauty experience. In this episode, Emma will discuss the importance of designing a good employee exper…
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Guy Webb is the Global Agronomic Lead at Loam Bio. Loam Bio is undertaking significant agricultural, microbial, and climate science research and development to improve farms by removing excess carbon from the atmosphere and returning it to agricultural soil, resulting in healthier, more productive farms while fighting climate change. In this episod…
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Tim Buzza, Director of Workplace Flexibility at Verint (formerly Attune Work Solutions), joins us to discuss the transformative power of self-scheduling systems for contact centre agents. Verint’s innovative approach is reshaping the work-life balance, offering a new level of autonomy and flexibility in the workplace. In this episode, Tim demystifi…
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Nathan Free is the President of the Victorian Farmers Federation Horticulture Council and co-manages a leading organic produce and stone fruit farm with his family in Lake Boga, in Northwest Victoria. His journey from a humble roadside stall to a Nuffield Scholar and a key figure in the VFF is nothing short of remarkable. In this episode, Nathan de…
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Dina Levy is the Head of Customer Experience Channels at Zoom, and Phil is the Head of Go-To-Market for Zoom CX. Zoom started in 2011 as a video conferencing platform and has since grown into an all-in-one collaborative platform for businesses and people across the globe. In this episode, Dina and Phil explain how the latest technology from Zoom CX…
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This episode is part two of our two-part chat with Hugh Dawson. In the last episode, we heard how Hugh ended up as the Head Stockman for one of the Northern Territory’s largest cattle stations and the industry groups and not-for-profit organisations he got involved with while he was there. In this episode, Hugh tells the story of how he decided to …
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Peter Iansek is the CEO and Co-founder of Operative Intelligence. Operative Intelligence is a customer insights tool that uses AI to meaningfully improve the customer experience by helping to identify what customers need when they call the contact centre. In this episode, Peter tells the story of how he went from working in contact centres to found…
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Hugh Dawson is a young agriculturalist whose love of the industry has taken him all over Australia. Hugh grew up on his family’s farm in South Australia, but after high school, he found himself as the Head Stockman on a 2.6 million acre station in the Northern Territory. In this episode, Hugh shares his journey to the Northern Territory, the lesson…
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Daniele Iezzi is the former General Manager of Customer Services for David Jones and the Country Road Group. David Jones is one of the world’s longest continuously operating department stores and has operated for more than 185 years. Country Road Group contains several of Australia’s most popular clothing brands: Country Road, Mimco, Trenery, Polit…
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Pip Grant is the CEO of Riverine Plains Inc. Riverine Plains Inc. specialises in farmer-driven research and extension to benefit broadacre farmers in Victoria and New South Wales. Throughout her career, Pip has been on the cutting edge of agritech innovation and has committed her life to programs and technology to improve outcomes for farmers and r…
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Elisa Iurato is the Chief of Community, Retail & Supporter Experience for World Vision Australia. World Vision is a global charity committed to providing aid and resources to help children, families, and communities across the world overcome poverty. World Vision is currently involved in 347 projects in 40 countries. In this episode, Elisa explains…
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Jono Kirk is the Executive Director of Supporter Experience at Compassion Australia. Compassion Australia is a not-for-profit organisation committed to providing access to healthcare and education to children around the world to lift them out of poverty. In this episode, Jono breaks down the reality of running a contact centre for a not-for-profit.…
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Today we have a quick announcement. We're changing the name of the show. From today, the podcast will be called 'The Calling: Your Guide to Leading Modern Contact Centres'. It's the same great content you've come to expect from us, but with a new name. And we already have a group of great episodes coming up. But you don't have to take our word for …
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The Hon David Littleproud MP is the Leader of The National Party, Member for Maranoa, and Federal Shadow Minister for Agriculture. David has represented Queensland’s Maranoa region since 2016 and held many positions in the Federal Parliament. However, his connection to ag started much earlier than that: growing up on the family farm near Chinchilla…
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Fiona Best is the CEO of Birchip Cropping Group. Birchip Cropping Group, or BCG, is a Victorian not-for-profit agricultural research group run by and for farmers and is dedicated to increasing prosperity for all farmers through scientific research and innovative strategies. In this episode, Fiona shares how her growing up on a farm influenced her c…
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Florance McGufficke is the Elders NSW Livestock and Stud Stock Sales Support Officer in Dubbo. In 2023, Florance was recognised as an ambassador for women in rural NSW when she was named the Land Sydney Royal AgShows NSW Young Woman of the Year which was previously known as Sydney Royal Showgirl. In this episode, Florance speaks about the opportuni…
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Michael Robertson is the Director of CSIRO Agriculture and Food. The CSIRO is an iconic Australian scientific organisation that has had agricultural research as a cornerstone of its work for almost a century. In this episode, Michael will break down the tangible effects that past agricultural research has had on Australian farmers as well as the re…
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Bianca Tarrant is the CEO of Our Cow. Following extreme bushfires in 2019, Bianca and her partner Dave created Our Cow which is an online subscription service providing Australian meat directly from the farmer to the customer. In this episode, Bianca will open up about the issues that she and many other Australian farmers struggle with, the genesis…
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Jack Jordan-Hill is a Product Specialist for CLAAS LEXION harvesters in Australia. Jack has travelled the world because of ag, from delivering product presentations in Europe to harvesting grain in the United States. But his love of ag started at home, in Victoria, as a child on his family farm. In this episode, Jack shares the opportunities afford…
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Dr Anthony Young is a Senior Lecturer in Crop Protection at the University of Queensland. For over 20 years, Anthony has been researching how to detect and prevent diseases affecting agriculture. He is also passionate about creating beneficial microbial communities for improved soil health and better agricultural outcomes for farmers. In this episo…
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Tim Rethus is a farmer in Horsham, Victoria. Before pursuing his passion for ag as a dryland broadacre cropping farmer, Tim was a chemical engineer. Today, he uses the lessons he learned in chemical engineering on his farm to innovate and push the envelope. In this episode, Tim shares his early connection to ag before heading off to university and …
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It's been a while, and Annie is back with some exciting announcements from the world of Rural Bank podcasts. Firstly, 'Beyond the Farm Gate' is making a comeback! So keep an eye out for some fresh new episodes coming soon. Annie will be passing along the torch to some new voices who'll be continuing to shine a light on great ag stories from across …
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Cathy Hoyle is the General Counsel and Company Secretary of Enero, an international network of marketing and communications businesses. Following a ten-year-long stint in the music industry in Los Angelos, Cathy retrained as a lawyer but never lost her passion for working with creative people. Cathy and her team were also the winners of the Small L…
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Nadia Mansour is the Chief Legal Counsel at HBF Health Limited, one of Australia’s largest private health insurance providers. Before moving into in-house roles, Nadia worked in private practice and ran her own consulting firm. Nadia is passionate about mentoring, and in 2021 she won the Mentor of the Year award at the Australian Corporate Lawyer A…
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Michael Guilday is the General Counsel and Head of Property at the Sydney Fish Markets. Michael's job is incredibly diverse, involving the management of a wide range of stakeholders and overseeing the complex relocation of the fish markets. He was also the recipient of the Sole Legal Counsel of the Year Award at the 2021 Corporate Lawyer of the Yea…
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Dan Hill-Smith is the Chief Operating Officer at TSA Group TSA Group is one of Australia’s leading specialists in outsourcing and CX consultancy and services. Dan on LinkedIn About us: Stories, tips and practices to help you build adaptive teams who are ready for any challenge. Please follow, rate and review. We appreciate all your support. Check u…
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Cate Bennett is the General Counsel and Company Secretary for Movember, the world's leading men's health charity. Cate's career has comprised entirely of in-house roles in government and social enterprise, and in 2020, she won the Not For Profit Lawyer of the Year at the ACC Australia Corporate Lawyer Awards. In this episode, Cate shares what it's …
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Aditi Kogekar is the former Deputy General Counsel of icare, and the current Chief Legal Counsel at WWF Australia. Aditi was a key player in the icare's response to their recent independent review. As a result of her work in this response, Aditi was awarded Government Lawyer of the Year at ACC's Corporate Lawyer of the Year Awards. In this episode,…
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In this episode we talk to Russ Murphy, the Director of Regional Service Centres at Service NSW. Russ was a member of the team that began the transformation journey at Service NSW back in 2013. He shares the trials and tribulations of his leadership career and the approach they took from the early days of the very first service centre pilot to cent…
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Original publish date: Tue 09 Nov 2021. Oli Le Lievre is the Founder of Humans of Agriculture, a modern media company that aims to strengthen the connection between the food and fibre system, as well as the broader community, by making agriculture more relatable. In this episode, Oli shares his journey, from growing up in Sydney, to jackarooing, be…
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Nathan Lanthois is the Chief Legal and Commercial Officer at Transdev. Nathan's career has focused primarily on public infrastructure projects, where he's gained a unique insight that most in-house lawyers wouldn't get the chance to see. Nathan also won the In-house Lawyer of the Year Award at the 2021 Australian Corporate Lawyer Awards. In this ep…
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Original publish date: Tue 10 May 2022. Catherine Velisha is a third-generation farmer with a passion for business and creating opportunities. Her first-hand experience on the farm shapes her newest venture, the Velisha Education Group (VEG), as she works to promote pathways into horticulture, and safety on the farm. In this episode, Catherine shar…
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Mike Madden is the General Counsel at Future Feed, and has recently stepped down from his position as Chair of the ACC Global Board of Directors. After starting his career in private practice, Mike transitioned into in-house roles where he eventually had to choose between his law career and his other dream of being a rugby union coach. In today's e…
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Scott Doyle has been on quite a leadership journey over the last 3 years. This episode follows how Scott and the NRMA team have taken the disruption of Covid and used the constraints as an opportunity to take them to an even higher level of purpose driven leadership. And by listening to the needs of their people and customers they have created a ne…
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Original publish date: Tue 12 Oct 2021. Growing up on a farm, Andi White has always had agriculture in her blood. And while Andi and her husband Hayden have been living and working on the same farm in NSW’s Tocumwal for the past 16 years, they’ve always dreamed of owning their own farm. That opportunity came in 2020 when the property they’d been ma…
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Today’s episode is all about how Microsoft does incident management internally. Kenny Singh, Head of Cyber Security for Microsoft ANZ, is joined by John Dellinger, Chief Security Advisor for Microsoft, as he takes Kenny through Microsoft’s global approach to incident management. You’ll hear John explain what all the terms actually mean when it come…
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In today’s episode, you’ll hear 3 members of the Microsoft team take a deep dive into recovery and remediation. Kelly Taylor, the Security Identity and Compliance Services Lead at Microsoft is joined by Bronwyn Mercer, a solution architect working in Microsoft consulting services and Andrew Lynes, a principal consultant with Microsoft’s compromised…
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There’s a lot to be proud of in the response to HIV and AIDS in Aotearoa. We’ve come a long way since the early 1980s — but the mahi isn’t over just yet. Since the discovery of life-saving treatment, much has happened in the HIV space. Prevention, testing, treatment, combating HIV stigma, and educating the public have never been more important. Thi…
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Original publish date: Tue 06 Jul 2021. Shanna Whan is the CEO of Sober in the Country, a national advocacy program for social change in the bush. In this episode, Shanna shares her (very) personal journey, from growing up in her local rural scene to her battle with alcohol — which led her to start 'Sober in the Country'. She’s determined to spread…
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In today’s episode, you’ll hear all about containing and eradicating threats from three members of the Microsoft team. Ben D’anvers, the cyber security lead in the customer success unit for Microsoft, is joined by Tabitha Bauer the Director of Microsoft’s Detection and Response Team, and, from the Global Compromise Recovery Security Team at Microso…
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In 1995, the New York Times reported that complications from AIDS were the leading cause of death for adults aged 25-44 in the US. Although Aotearoa still had relatively low rates of around 100 cases per year, public perception of HIV and AIDS had shifted. AIDS could no longer be reduced to a ‘gay disease’ or ‘a disease of the Hs’ (homosexuals, her…
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In today’s episode, Jimena De Uria and Kate McKay from Microsoft are joined by Nick Klein, Executive Director at CyberCX, to discuss the detection and analysis phase of incident management. You’ll hear them break down what happens at the moment that an organisation initially becomes aware of an incident taking place, the different events that chara…
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By the mid-1980s, knowledge of HIV and AIDS had entered the public consciousness. Safer sex practices and prevention messaging were being promoted by advocacy and support groups, medical organisations and the government. But an HIV diagnosis was still considered by many to be a death sentence. There was no treatment in those years, and, for most, t…
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Original publish date: Tue 16 Mar 2021. James Walker is a fifth-generation farmer from Longreach in Queensland. In between farming James is an accomplished entrepreneur with a focus on improving profitability in the livestock industry. In this episode, you'll hear how innovation has future-proofed James' family farm, how he's diversified his income…
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In today’s episode, Mark is joined by two experts in the field of cyber security incident response to break down the basics. You’ll hear from Jessica Hunter, the Head of the ACC Cyber Security Services Division and a 17 year veteran in the Australian intelligence and security Community. And also joining Mark is Frank Santucci, the Co-Founder and CT…
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The people most affected by AIDS in the early 1980s were gay men, people who injected drugs and sex workers — those who were already on the margins of society. At that time in New Zealand, all anal sex, the possession of drug paraphernalia and sex work were illegal. As the threat of HIV and AIDS became more widely known, the stigma and discriminati…
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Today’s episode is all about how Microsoft manages cyber security internally. And to do that, you’ll hear from Abbas Kudrati, the Chief Cyber Security Advisor for Microsoft Asia Pacific. Abbas will break down how organisational structures can provide enterprise-wide risk-based cyber security, the importance of having simple tools for making the rig…
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Bruce Burnett is a name everyone should know — a name that should sit alongside all of New Zealand’s heroes. Instead, until recently, his legacy seemed to be in danger of being forgotten — other than by the people he worked with, those whose lives were saved by his actions, and the organisation that now bears his name. Bruce’s selfless contribution…
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