Best Base Cs Podcast Podcasts (2024)

1
Driving Innovation in Customer Success with the 70-20-10 Methodology 35:55

1d ago35:55

35:55

What is the 70-20-10 framework and how can business executives leverage it for organizational growth and optimization? Tomer Laks, CEO & Founder of Kapability Group, offers a roadmap for profound organizational transformation in this episode! Key Highlights: 🔸 Explore how the 70-20-10 framework enhances change management, communication, transparenc…

1
Hormonal Contraception Pharmacotherapy ACPE-Accredited 1:02:32

1d ago1:02:32

1:02:32

On this episode, we review various hormonal contraception options. We disucss the benefits and risks associated with different forms of estrogen and progestins as well as considerations when choosing a contraceptive option based on patient-specific factors. Cole and I are happy to share that our listeners can claim ACPE-accredited continuing educat…

1
Conversational Intelligence with Keiran Smith | Interview 27:19

1d ago27:19

27:19

Conversational Intelligence is one of the rapidly emerging categories in the sales tech space. However, as with any other technology tool, the same rule applies: A fool with a tool is still a fool. To understand how to maximize the value of Conversational Intelligence platforms, navigate common pitfalls, and align all key stakeholders, Dannii has c…

1
Revenue-centric customer success culture w/ Maranda Dziekonski 34:31

2d ago34:31

34:31

CS is evolving, with a push towards revenue. While focusing on nurturing the customer relationship, CSMs are now tasked with making sales. Balancing the art of creating an excellent customer experience along with revenue generation is a herculean task. Maranda Dziekonski, SVP, CS & Ops at Datasembly, joins Mausmi Ambastha,on this episode of the Sca…

1
Why do humans play God? Nick Spencer vs Emily Qureshi Hurst presented by Andy Kind 1:16:32

7d ago1:16:32

1:16:32

For too long, the ‘science and religion’ debate has fixated on creation, evolution, cosmology, miracles and quantum theory, and not enough on the essence of what it means to be human. But this is a mistake argues one of our guests today, Christian academic Nick Spencer, Senior Fellow at Theos, in his new book ‘Playing God: science, religion and the…

1
Why You Need NPS Surveys! 27:43

7d ago27:43

27:43

Join Irit Eizips, CCO and CEO of CSM Practice, for a session with Himanshu Garg, an expert in customer success. This podcast episode focuses on the innovative application of personalized Net Promoter Score (NPS) surveys and their role in transforming customer engagement and success across diverse industries. 🔍 Key Takeaways: - Examination of how cu…

1
Troubleshooting Enablement with Jennifer Ryan | Interview 37:10

8d ago37:10

37:10

Navigating the ever evolving landscape of enablement can feel like uncharted territory. That's where Troubleshooting Enablement comes in. This podcast is a safe space to tackle those nagging questions you've been hesitant to ask in public spaces like LinkedIn, social media, or enablement forums, if you've ever felt like everybody's got it all figur…

1
Classic Replay: War and Peace: is war ever justified or should Christians embrace pacifism? Nigel Biggar and Stanley Hauerwas 1:06:15

10d ago1:06:15

1:06:15

In a world riddled with conflict, where headlines scream of violence and unrest, the age-old question resurfaces: Is war ever justified, or should Christians wholeheartedly embrace pacifism? Join esteemed scholars Nigel Biggar and Stanley Hauerwas as they delve into the moral complexities of war and peace from a Christian perspective in this classi…

1
Jesus and Modern Politics with Tom 'NT' Wright, Preston Sprinkle and Billy Hallowell 1:14:30

14d ago1:14:30

1:14:30

It's no secret that modern American Christians are deeply divided over politics. This division raises important questions about the influence of Scripture on political beliefs. To make sense of this, we invited renowned scholar NT Tom Wright, theologian, professor and star of the "Ask NT Wright Anything Podcast" along with New York Times bestsellin…

1
Increase NPS Score BY 125% - Digital Engagement Secrets You Must Know 24:39

14d ago24:39

24:39

Daniel Coullet, Senior Vice President of Global Support and Customer Experience, reveals the strategic pivot and implementation of digital initiatives over the past five years. This transformed Qlik's approach to customer success and significantly amplified customer engagement and satisfaction through innovative digital touchpoints. Key Highlights:…

1
Season 3 Kick-Off (with New Hosts!) | Panel Interview 33:11

15d ago33:11

33:11

An Englishwoman, an Aussie, and two Americans walk into a podcast studio... This is not the beginning of a bad joke but the beginning of season 3 of The State of Sales Enablement podcast. With two new hosts, familiar faces, and a brand new episode format, this season promises to be the best one yet. Join Felix Krueger, Devon McDermott, and now also…

1
2024 AAD Acne Treatment Guidelines ACPE-Accredited 1:01:31

16d ago1:01:31

1:01:31

On this episode, we discuss the 2024 acne treatment guidelines that was published by the American Academy of Dermatology. This new set of guidelines was intended as an update to the AAD's 2016 acne guidelines. We review the use of benzoyl peroxide, topical retinoids, topical antibiotics, oral antibiotics, isotretinoin, and other common treatment op…

1
5 Costly Customer Success Mistakes ft. Markus Rentsch 39:27

18d ago39:27

39:27

To build the foundations of a business focused on growth and sustainability it’s essential to learn why customers pack their bags and how every departure holds a lesson for your business. Markus Rentsch joins Mausmi Ambastha on The Scale Tale Podcast this week to discuss how onboarding can make or break the value of your product for each customer, …

1
The resurrection: Fact or fiction? Harry Amos vs Joe Boot hosted by Ruth Jackson 1:16:02

21d ago1:16:02

1:16:02

Did Jesus really rise from the dead? Is there any good evidence to support the resurrection? Are alternative explanations more compelling? Can we trust the biblical narratives? Ruth Jackson hosted a live debate at a school with the help of Aylesbury Youth for Christ. She was joined by Rev Dr Joseph Boot, founder and president of the Ezra Institute …

1
Churn Prediction - The Consumption Based Model 18:14

21d ago18:14

18:14

Irit Eizips and Avner Baruch, the brain behind Project Moneyball, focus on churn prediction in consumption-based models. Unpack the challenges and innovative strategies crucial for customer retention and growth. Episode Highlights: - Expertise from Avner Baruch: Insights from Avner's rich background in customer success and his strategic approach to…

1
Debunking the Myth of Secular Enlightenment: A Clash of Perspectives David Bentley Hart vs Terry Sanderson (Replay) 59:24

24d ago59:24

59:24

Today we delve into the contentious debate surrounding the role of secularism in Western civilization and its relationship with Christianity.A growing chorus of new atheist writers heralds the advent of an enlightened era of secular rationalism, purporting to liberate society from what they perceive as the shackles of outdated Christian influence. …

1
How Data Insights Can Transform Customer Success to Perfection 38:25

28d ago38:25

38:25

Dive into cutting-edge strategies for capturing and analyzing customer data that goes beyond mere collection. Join Irit Eizips with Irina Cismas, Head of Marketing at Custify, as they explore cutting-edge strategies for leveraging data in customer success.We will unveil the key framework that transforms CX into a potent formula for growth. Key Take…

1
Did it really happen: the Resurrection of Jesus? Mike Licona vs Larry Shapiro hosted by Andy Kind 1:17:42

28d ago1:17:42

1:17:42

The question of the historicity of Jesus' resurrection has been repeatedly investigated, probed, and discussed. This week on Unbelievable we will add to the debate by asking ‘Did it really happen – the Resurrection of Jesus?’ dissecting the narratives of Jesus’ death and Resurrection. We’ve got two eminent scholars – who are good friends but with d…

1
Managing Dry Eye Disease and Allergic Conjunctivitis ACPE-Accredited 1:02:41

1M ago1:02:41

1:02:41

On this episode, we examine the management of dry eye disease and allergic conjunctivitis. It is important that pharmacists and nurses understand the appropriate use of the medications and when to seek a more thorough work-up. This session seeks to explore these topics, focusing on how this information can best be incorporated into daily medical pr…

1
Classic Replay: From Atheist to Catholic with Leah Libresco and Hemant Mehta 57:58

1M ago57:58

57:58

In this Classic Replay of Unbelievable? Podcast, we delve into the fascinating journey of Leah Libresco, once a prominent atheist blogger who made headlines by converting to Catholicism. Her story gained attention across both religious and secular spheres, including a feature on CNN.Leah sits down with Hemant Mehta, widely known as the Friendly Ath…

1
The vital role of CS Operations in proactive company transformation 37:26

1M ago37:26

37:26

Building a proactive customer success practice requires anticipating customer needs and addressing them before they become problems. What’s more, building quickly requires a strong vision, a strong plan, and a strong and efficient operations team. In this insightful interview, Irit Eizips sits down with Stephanie Berner, Global Head of Customer Suc…

1
Should Christians play politics? Michael F. Bird vs Stephen Wolfe hosted by Billy Hallowell 1:12:12

1M ago1:12:12

1:12:12

With crucial elections happening in the UK and USA this year Unbelievable is diving back the debate into politics and faith with some paradigm shifting thinkers and theologians. Strap in for this mini-series starting with Michael F. Bird (Deputy Principal & New Testament scholar at Ridley College, Australia) and Stephen Wolfe (author of ‘The Case f…

1
Is our mind really more than mere matter? Keith Ward and David Papinaeu (Replay) 1:00:34

1M ago1:00:34

1:00:34

In this replay we bring together Christian Philosopher & Theologian Keith Ward and atheist Professor of Philosophy from King's College London, David Papinaeu to unpack the question "Is our mind more than matter"? Ward believes that the brain is accompanied by an immaterial mind, while Papinaeu believes the brain and the mind to be one in the same -…

1
Is God’s love truly for all - universalism or eternal damnation? Andrew Hronich vs Jerry Walls hosted by Dr. Sean McDowell 1:00:19

1M ago1:00:19

1:00:19

Top apologist, Biola professor, and author Dr. Sean McDowell guest hosts Unbelievable on the topic, 'Does God truly love everyone?'. Most Christians would say yes. At the heart of Christianity is a declaration that God so loved the world that he gave his only Son to make salvation possible for every single person. But there are very strongly held v…

1
The Ultimate Guide to Mitigate Customer Churn 33:46

1M ago33:46

33:46

Welcome to this engaging podcast episode hosted by Irit Eizips, featuring our special guest Adi Aloni, Senior Vice President of Customer Success at Folloze. Together, they unravel essential strategies for mitigating customer churn and preserving valuable customer relationships. Join the conversation as Adi shares insights on identifying and maintai…

1
Where is God in a terminal cancer diagnosis? Steve Legg, Allan Finnegan and Andy Kind 1:12:12

2M ago1:12:12

1:12:12

Where is God to be found when you face a no-joke reality of a terminal diagnosis for cancer? Two comedians, who are both Christians, are facing just this challenge. This discussion between these two men will transform the way you think about terminal illness. This is an uplifting show with two people who feel even closer to God than before they rec…

1
The Surprising Productivity Tips Every CSM Needs to Know 24:44

2M ago24:44

24:44

Step into the world of Customer Success Management with our CSM Practice Podcast episode: "The Surprising Productivity Tips Every CSM Needs to Know." In this engaging session, Bhavika Kochar, CS Ladies founder and community builder, shares her evolution from managing 45 to 300 accounts. Her journey, enriched by pursuing a Master's in Engineering Ma…

1
Professional Education in Customer Success w/ Vijay Mehrotra 30:54

2M ago30:54

30:54

Today leaders are keen on ensuring customer value. Customer Success plays a pivotal position in the customer-centric software industry. If you are eyeing a career shift in CS or are just looking to simply honing your customer success acumen, this episode is a goldmine. Vijay Mehrotra, who's at the forefront of customer success education at the Univ…

1
Classic Reply: Spiritual deconstruction among Millennials with Michael Gungor and Evan Wickham (Replay) 1:12:49

2M ago1:12:49

1:12:49

Michael Gungor and his wife Lisa were pioneers in the Christian music scene, building a loyal fan base through Gungor's music and podcasts such as The Liturgists. However, Michael's recent turn towards an increasingly progressive, mystical and deconstructed interpretation of faith has left many Christians confused. In this episode Michael is joined…

1
Healing Heartburn: An Approach to GERD Management ACPE-Accredited 1:01:20

2M ago1:01:20

1:01:20

On this episode, we discuss the treatment options used for the managment of gastroesophageal reflux disease. We review various types of antacids, H2 blockers, and proton pump inhibitors. We also go over the long term risks associated with these meds. Cole and I are happy to share that our listeners can claim ACPE-accredited continuing education for…

1
If God exists why does he allow suffering? The most googled questions with Bruce Miller, Ruth Jackson & Billy Hallowell 44:13

2M ago44:13

44:13

In the second of two shows on the most googled questions about God, Ruth Jackson continues her conversation with Bruce Miller, author of The 7 Big Questions: Searching for God, Truth, and Purpose. Bruce highlights some of the arguments for the existence of God and unpacks one of life’s hardest questions, looking at moral evil, natural suffering and…

1
The Ultimate Renewal Team Management Guide 38:15

2M ago38:15

38:15

Welcome to this engaging episode hosted by Irit Eizips! In this installment, we're joined by a special guest, Mark Mortimer. Together, we delve into comprehensive insights on establishing and overseeing a successful renewal team, covering strategic planning to practical execution. Here are a few key points from our discussion: Mark Mortimer shares …

1
Can Christians watch occult and horror content? Exploring Faith and Entertainment Jenn Nizza vs Peter Laws, hosted by Billy Hallowell 1:12:40

2M ago1:12:40

1:12:40

Occult-inspired imagery and storylines pervade much of popular culture. Horror has become mainstream. The debate is on entertainment choices for Christians. Should Christians watch whatever they want? Ex-psychic Jen Nizza warns against the dangers of the occult and shares her journey from divination to Christianity. Peter Laws, a pro-horror church …

1
Mastering Difficult Conversations: Secrets to Handling Tough Customers 20:29

2M ago20:29

20:29

As we know, being a customer success manager isn't always a smooth ride – challenges arise, especially when dealing with difficult conversations. In this episode, we'll unravel the secrets to handling those hard conversations like a true pro. Joining us is our special guest, Iffat Bar-kol Grecht, Co-Founder at Focus Leadership. Are you ready to unl…

1
Classic Replay: Let's talk about Yoga! with Mike Shreve and Chris James 1:12:44

2M ago1:12:44

1:12:44

Should Christians practice the ever popular meditation turned fitness practice, Yoga? Are there questions we should be asking before we embrace the ancient practice? Two former high-level Yoga practitioners, Mike Shreve and Chris James, tell their stories of converting to Christianity and engage the question of whether Christians should practise Yo…

1
The most googled questions with Bruce Miller Does life have a purpose? Is Christianity true? 46:22

2M ago46:22

46:22

Bruce Miller, author of The 7 Big Questions: Searching for God, Truth, and Purpose, tackles two huge questions: is Christianity too narrow and is Jesus really God? He also explores whether Jesus really rose from the dead. Do you ever wonder, "why is life hard?" why is there suffering?" or "what is my purpose in life?" You are not alone. No matter y…

1
Unlocking Customer Success: Strategies for Industry-based Organizations 28:24

2M ago28:24

28:24

In this enlightening podcast episode hosted by Irit Eizips, we are privileged to have Himanshu Garg, Director of Business Engineering & Technical Experience at Razorpay. Together, we explore the process of redefining customer success for industry-based organizations, offering valuable insights and practical strategies: Dive into crucial KPIs that p…

1
Classic Replay: The Debate of the "Emerging Church" 55:10

2M ago55:10

55:10

Brian McLaren, a prominent author, theologian, and church leader, has played a pivotal role in shaping the landscape of the "emerging church" movement. Renowned for his influential books incl. "A New Kind of Christian" and "A Generous Orthodoxy," McLaren stood at the forefront of a theological paradigm shift within Christianity. The emerging church…

1
Is Jesus God? with Abdulla Galadari and Joshua Sijuwade 1:09:57

3M ago1:09:57

1:09:57

This week on Premier Unbelievable, the question of whether Jesus is God is explored, a topic that often divides Muslims and Christians. The show revisits a conversation featuring Dr. Abdulla Galadari, author of 'Quranic Hermeneutics,' and Dr. Joshua Sijuwade, a Visiting Lecturer at the London School of Theology. In a riveting exploration, the podca…

1
Boost Customer Engagement with this 8-step process! 36:57

3M ago36:57

36:57

Unlock the secrets to business growth and customer retention in this enlightening podcast featuring Mohammed Alqaq, Customer Success Manager at Crucial Solutions & Services (CSS). Join us as we delve into the intricacies of customer engagement and unveil the power of a well-crafted Customer Strategic Engagement Plan. Key Highlights: Tailoring to Di…

1
Classic Replay: Toxic Masculinity, Egalitarianism and the Church with Martin Saunders and Kyle Robinson 1:05:04

3M ago1:05:04

1:05:04

From the Archives: Following on from a discussion on a previous Unbelievable? Podcast Episode with Kristin Kobes du Mez, this episode digs into the question of whether Toxic Masculinity is an issue facing the church today? Kyle Thompson of men’s ministry Undaunted Life says we need to champion biblical masculinity in a church that has become too fe…

1
What an Ideal Customer Success Platform Must Look Like ft. Wyeth Goodenough 35:57

3M ago35:57

35:57

Most CS platforms are designed for post-sales customer journeys. But, CS begins early-on in the life cycle of a customer journey. CS platforms aren’t equipped to support customers during the entire customer journey. But what if they could? Imagine empowering your CS team with one platform for all customer needs. Super right? That’s what Mausmi Amba…

1
What is truth? Mack Stiles and Dan Barker with host Andy Kind 1:13:13

3M ago1:13:13

1:13:13

Welcome to another thought-provoking episode of Premier Unbelievable! This week, brace yourselves for a captivating dialogue between two individuals with starkly divergent perspectives on Christianity, the existence of God, and the very essence of truth. On one side we have Mack Stiles — director of Messenger Ministries Inc, Podcaster and seasoned …

1
The Ultimate Guide: Customer Success vs Customer Support 32:53

3M ago32:53

32:53

Customer support and customer success play crucial roles in any business. However, when these teams operate independently, it can lead to issues for both the customers and the business. In this insightful episode, we explore the vital connection between Customer Success and Customer Support with our special guest, Mikael Blaisdell, Executive Direct…

1
Classic Replay: Women, Ordination and passages in 1 Timothy: what does the Bible really say about women leading in the Church? with Christina Rees and John Richardson 59:46

3M ago59:46

59:46

From the Archives: First Aired in 2011, today's Classic Replay takes an in-depth look at some of the most contentious passages in the Bible when it comes to women's roles and leadership in the Church. In 1995 the Church of England allowed the ordination of Women priests, but the question of whether the Bible forbids female authority in the church r…

1
Should abortion be decriminalised? Lois McLatchie vs Ellie Lee hosted by Andy Kind 1:14:04

3M ago1:14:04

1:14:04

This week in the UK, discussions are taking place in Parliament around various aspects of the Criminal Justice Bill. One of the most contentious areas is around a couple of tabled amendments* that would remove offences that make it illegal for a woman to perform a self-abortion at any point through to birth. There's lots to unpack about the potenti…

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