Creating unity, community, conversation and strength, we are your representative association for beauty and aesthetics
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This is where poor financial decisions are not only welcomed but embraced. Join Matt West as he descends into automotive m̶a̶d̶n̶e̶s̶s̶ enlightenment, while featuring prominent guests, racecar drivers, industry news, and questionable mechanical advice free of charge. Listen Weekly! Listen on the Radio! AM1460 & FM 101.1 The Answer - Saturdays at 9am, Sundays at 6pm AM 1400 KRLN - Saturdays at 9am 91.7 KLZR - Saturdays at 10:30am
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Your weekly sales strategy guide that will rewire your sales brain to bust bad habits and crush your number. The way that companies train salespeople is broken. Host Kelly Riggs discusses what ACTUALLY works in sales with leading experts in our industry. Forget what you think you know about sales. It's time to train hard and play to win. Kelly Riggs is an author, speaker, and business consultant for executives and companies throughout the United States and Canada. Widely recognized as a powe ...
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Welcome to Commerce Experience featuring Elena Kacan — a space for a fresh and unique perspective on commerce trends, strategies, and tech stacks designed to give you the insights you need to stay a few steps ahead in this ever-evolving industry. About Your Host: Elena is an award-winning marketing strategist with nine years of experience growing brands and building communities. She works as the Community Marketing Manager at Bloomreach and takes pride in creating engaging content and memora ...
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The combination of AI and personalization is shifting customer expectations for shopping experiences at an astonishing pace. In today’s episode, we’ll get a first-hand look at the real-world application of AI to create personalized customer experiences at scale, with the Head of Digital and Ecommerce at Miele, Sergei Moiseev-Liberman. As a high-end…
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3 Assumptions That Sabotage Sales Performance for Managers and Professionals
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In this episode of Sales [UN]Training, host Kelly Riggs addresses the dangerous assumptions sales leaders often make when hiring and evaluating their teams. Kelly identifies three critical assumptions that can undermine a sales force: believing past success and industry experience guarantee future performance, assuming salespeople can effectively m…
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293: Becoming Australia's First ABIC Certified SafeSkin™ Clinic, with ABIC Clinic Member, Karen Meiring de Gonzalez from Skin Correctives
22:46
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Today's guest is Karen Meiring de Gonzalez from Skin Correctives on behalf of The Aesthetic and Beauty Industry Council Karen Meiring de Gonzalez is an internationally qualified Advanced Skin Therapist with over three decades of experience in the skin industry, demonstrating exceptional leadership and business acumen. Passionate about setting high …
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How Much $$$ do OEMs Make Selling Your Data? In Depth with the Chinese Car Market, & More!
43:13
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I talk about the ins and outs of owning a car in China and how the Chinese market has exploded in growth. I also discuss how car manufacturers are selling your data and barely making any money. That and some K series nonsense on this edition of the show! Listen on the Radio in Colorado! AM1460 & FM 101.1 The Answer - Saturdays at 9am, Sundays at 6p…
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In this episode of Sales [UN]Training, host Kelly Riggs dives deep into the critical topic of sales call preparation. Drawing from his extensive 40-year experience in sales and sales training, Kelly highlights the alarming trend of salespeople showing up unprepared, leading to ineffective sales calls that meander aimlessly. He discusses how proper …
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292: The Evolution of Beauty & Aesthetic Journalism over the past 25 years with Nadine Dilong from Spa+Clinic
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Today’s guest is Nadine from SPA+CLINIC Nadine leads SPA+CLINIC as the Managing Editor with extensive experience in the aesthetic and beauty industry. With 18 years in journalism, having worked as beauty editor for several publications as well as assistant manager for one of Sydney’s leading plastic surgery clinics, Nadine knows both sides of the i…
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What the Retail AI Council Wants You to Know about AI
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Too many conversations about AI in commerce fail to account for the legitimate questions and concerns of retailers that are being asked to take a huge leap of faith into a new world. Without clear guidance from trusted sources, the gap between technological advancements promoted by AI providers and the readiness of retailers to adopt these technolo…
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Sales Process Playbook: 7 Key Insights on Training, Coaching, and Executing a Sales Process
28:55
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In this special compilation episode of Sales [UN]Training titled “Sales Process Playbook: 7 Key Insights on Training, Coaching, and Executing a Sales Process,” Kelly Riggs delves into the often overlooked but crucial concept of the sales process. Joined by esteemed guests Dave Kurlan from Objective Management Group and David Newman, author of Do It…
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[Bonus!] Right to Repair, Government Corruption, and More with Edison Motors CEO Chace Barber
41:14
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Edison Motors is the only EV truck company prioritizing the right to repair and building products in a way that supports North American Industry. I talk with CEO Chace Barber about that, his thoughts on the dark side of EV startups, and how his company exposed potential corruption in the Canadian government. That and more on this special edition po…
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Building an Electric Truck the RIGHT Way - Interview with Edison Motors Founder & CEO Chace Barber
19:59
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Chace Barber, Founder and CEO of Edison Motors joins the show to talk about how his company is breaking the norms by building an EV semi truck that prioritizes right to repair and North American manufacturing. We also talk about why diesel electric hybrids truly combine the best of both worlds with little to no compromise. Don't miss this special e…
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ClowdStrike IT Outtage Hits F1 Team in Beautiful Moment of Irony
23:00
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I talk about a Kansas racetrack that needs saving and how the CrowdStrike IT debacle affected an F1 team in the most ironic way possible. That and more before my interview with Chace Barber from Edison Motors! Listen on the Radio in Colorado! AM1460 & FM 101.1 The Answer - Saturdays at 9am, Sundays at 6pm 100.7 The Word - Saturdays at 7pm AM 1400 K…
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[Bonus!] How to Stay Safe on the Trail with Colorado 4x4 Rescue and Recovery
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Kimi McBryde and Matt Balazs from Colorado 4x4 Rescue and Recovery join me to talk about being safe on the trail this summer. We also talk about recovery tactics and more! https://www.co4x4rnr.org/ http://ontrailtraining.com Listen on the Radio in Colorado! AM1460 & FM 101.1 The Answer - Saturdays at 9am, Sundays at 6pm 100.7 The Word - Saturdays a…
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Training Salespeople to Be Believable: Avoiding the Beauty Pageant Sales Approach
22:34
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In this episode of Sales [UN]Training, host Kelly Riggs delves into the critical issue of trust in sales, exploring why salespeople are often not believed by prospects. Riggs highlights alarming statistics showing that salespeople are trusted as little as lawyers and politicians, raising the question of whether traditional sales training is to blam…
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EV Lotus Crash & Colorado 4x4 Rescue and Recovery
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I breakdown the Lotus EV crash at Goodwood and in the second half of the show, Kimi McBryde and Matt Balazs from Colorado 4x4 Rescue and Recovery join me to talk about being safe on the trail this summer. We also talk about recovery tactics and more! https://www.co4x4rnr.org/ http://ontrailtraining.com Listen on the Radio in Colorado! AM1460 & FM 1…
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The Secrets Behind ILIA Beauty’s 55K-Waitlist Product
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Crafting a buzzworthy launch is truly an art form, especially in a crowded market — like beauty — where it can be tough to stand out. Today, we’re joined by Cherene Aubert, VP of Digital & Commerce at ILIA Beauty, who has a proven track record of disrupting industries with her innovative ideas around product launches. She and Elena delve into the r…
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291: Patient Consulting Masterclass for Skin Rejuvenation with Dr Feng Yang for Cynosure Australia
44:24
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Today's guest is Dr Feng Yang from Melbourne Clinical Laser on behalf of Cynosure Australia Dr. Yang boasts over three decades of extensive experience in General Medicine, Surgery, and Cosmetic Medicine. He honed his skills at Beijing Medical University before embarking on a surgical fellowship at The Alfred Hospital in 1994, which marked the begin…
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Sales Coaching vs. Sales Training: A Playbook on the Future of Sales Training
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In this compilation episode of Sales [UN]Training, Kelly Riggs shares his best insights into the crucial distinction between sales coaching and sales training, highlighting how effective coaching can be the key differentiator for successful sales organizations. The episode features strategies from industry expert Dave Kurlan, founder of Objective M…
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[Bonus!] New Car Market Analysis, Not looking good for Stellantis!
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23:39
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Q2 auto sales results are in and things are bleak for some brands! I talk about how this is reflective of the current state of the economy. Listen on the Radio in Colorado! AM1460 & FM 101.1 The Answer - Saturdays at 9am, Sundays at 6pm 100.7 The Word - Saturdays at 7pm AM 1400 KRLN - Saturdays at 9am 91.7 KLZR - Saturdays at 10:30am Now On Video! …
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New Law Angers Drivers while Saving Lives & Jimmy Ford's Recap of his INSANE Pikes Peak Run
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42:57
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Lane filtering is slated to become law in Colorado and I'll explain what it is and why it will save lives. I also talk to Jimmy Ford about his absolutely bonkers run on Pikes Peak. He recounts first hand what it took to run the 6th fastest time overall. That and more on this edition of the show! jimmyfordracing.com Listen on the Radio in Colorado! …
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REAIR: The Future of Sales Leadership: Insights from Alex McNaughton of Grw AI
30:47
30:47
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Kelly Riggs sits down with Alex McNaughton, co-founder and co-CEO of Grw AI, to dissect the persistent issues plaguing the sales industry. McNaughton shares his journey from a young salesperson at 19 to an influential leader in the AI-driven sales management space. Together, they explore the staggering statistics revealing that 75% of salespeople a…
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Ransomware Attack Cripples Dealerships & Pikes Peak Bonus with Tuner Brian!
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I talk about how a ransomware attack has warped car dealerships back to the stone age and why we need to be cautious about having online systems in every corner of our lives. I also run a bonus from my Pikes Peak Hill Climb live stream. That and more on this edition of the show! hemmings.com jimmyfordracing.com https://www.instagram.com/ethan_hunte…
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How This Major Jeweler Thinks You Can Use Data for AI Success
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27:08
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How are AI and data science transforming data teams’ workflows, business strategy, and the overall customer experience? Prakash Hariharabalan, Senior Director of Marketing Analytics at Signet Jewelers — an overarching umbrella company that houses Jareds, Zales, Kay Jewelers, and more — stops by the show to break down the secrets of truly leveraging…
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My live radio interview as a guest on the news talk show "The Peak News" talking about the Hill Climb! (Originally aired Thursday June 20th). Listen on the Radio in Colorado! AM1460 & FM 101.1 The Answer - Saturdays at 9am, Sundays at 6pm 100.7 The Word - Saturdays at 7pm AM 1400 KRLN - Saturdays at 9am 91.7 KLZR - Saturdays at 10:30am Now On Video…
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Training Salespeople IMPOSSIBLE?? It Is If You Don't Change Your Mindset
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In this episode of Sales [UN]Training, host Kelly Riggs tackles the challenging question: Can salespeople truly be trained? Kelly confronts the widespread belief that great salespeople are simply born, not made, by highlighting the critical role of mindset in successful sales training. Drawing on his extensive experience and research, Kelly argues …
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LIVE From the Pikes Peak Hill Climb Fan Fest with Brandon Garcia, Ethan Hunter, Wesley Kagan, & More!
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I am live on the streets of Colorado Springs for a special race week edition of the show from the Pikes Peak Hill Climb Fan Fest with many great guests. Don't miss a minute of it! hemmings.com jimmyfordracing.com https://www.instagram.com/ethan_hunter37/ https://www.youtube.com/@WesleyKagan Listen on the Radio in Colorado! AM1460 & FM 101.1 The Ans…
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FULL SEND to the Top! Pikes Peak with Jimmy Ford
20:19
20:19
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One-on-one with Jimmy Ford! This is his third year racing in the Pikes Peak International Hill Climb and we talk about what he’s learned over the years, his new -and INSANE- race car, as well as his new non-profit to help kids get into motorsports. Tune in to this special edition of the show! Listen on the Radio in Colorado! AM1460 & FM 101.1 The A…
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Join me LIVE at The Pikes Peak International Hillclimb Fan Fest! (Radio Promo)
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Listen on the Radio in Colorado! AM1460 & FM 101.1 The Answer - Saturdays at 9am, Sundays at 6pm 100.7 The Word - Saturdays at 7pm AM 1400 KRLN - Saturdays at 9am 91.7 KLZR - Saturdays at 10:30am Now On Video! Rumble.com/automotiveadhd https://www.youtube.com/channel/UCUkSzh2ny2Idb4S3lC0qeYA https://www.tiktok.com/@automotiveadhdpodcast Support the…
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7 Keys to Better Mindset Training: The Mindset Playbook
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In this episode of Sales [UN] Training, Kelly Riggs hosts a discussion on the importance of mindset in sales success. But he doesn't do it alone! Kelly brings in top industry experts to share their insights. David Newman, Author of 'Do It! Selling' explains how mindset influences sales outcomes more than tactics. Graham Hawkins, Founder of SalesTri…
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290: Online Protection and consumer safety in the Skincare Industry with Maria Cocciolone from INSKIN Cosmedics
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Today’s guest is Maria Cocciolone from INSKIN Cosmedics Driven by a deep passion for the professional beauty industry, and a desire to create greater transparency for skin professionals and their patients, Maria Enna-Cocciolone founded INSKIN COSMEDICS in 2007. With almost 40 years industry experience, Maria Enna-Cocciolone is the golden thread tha…
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[BONUS!] Where are the Driver's Cars? One-On-One with "Just a Guy" Jim Miller
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27:23
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Colorado Springs radio host and former mayoral candidate "Just a Guy" Jim Miller talks about the tuner scene, driver's cars, and his thoughts on Toyotas. That and YOUR car sounds on this edition of the show! Check out Jim's "Rants" on The Peak News Listen on the Radio in Colorado! AM1460 & FM 101.1 The Answer - Saturdays at 9am, Sundays at 6pm 100.…
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Your Insurance Company is Spying on You & How Social Media Changed the Car Scene with "Just a Guy" Jim Miller
42:44
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I talk about how car insurance companies are collecting your data from unexpected places and using that to raise your rates. Also joining me in the 2nd half is Colorado Springs radio host and former mayoral candidate "Just a Guy" Jim Miller who talks about the tuner scene and how social media changed car culture. That and YOUR car sounds on this ed…
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Discover how loyalty programs can transform customer relationships. From Sephora to Kohl's and Elf, brands are evolving to incentivize and gamify the customer journey, creating extraordinary experiences that go beyond “just perks.” In this episode, Elena and Roxy delve into the distinctions between loyalty and rewards programs and explore how to ta…
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In this episode of 'Sales [UN]Training,' Kelly Riggs is talking about one of his favorite topics - role play. Would a sports team play against another team without having practiced? Of course not, and neither should sellers. He discusses common objections, the benefits of live practice, and shares insights on how to properly implement role play. He…
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The Prospecting Playbook: 7 Insights on Prospecting and Training from Sales [UN]Training
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In this special compilation episode of Sales [UN]Training, host Kelly Riggs presents “The Prospecting Playbook,” featuring seven of his best insights on the art of prospecting. Kelly dives deep into why prospecting is essential for sales success, addressing common pitfalls like mindset, structural issues, and targeting strategies. He emphasizes the…
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Is Auto Theft Finally On The Decline, and WHY is another Billionaire planning a trip to the Titanic???
42:59
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Another Billionaire wants to visit the Titanic, I'll talk about why this is dumb, also I discuss new Auto Theft stats, and why John Cena likes Honda so much. That and YOUR car sounds on this edition of the show! Listen on the Radio in Colorado! AM1460 & FM 101.1 The Answer - Saturdays at 9am, Sundays at 6pm 100.7 The Word - Saturdays at 7pm AM 1400…
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What is Toyota Doing??? How to Avoid Issues With New Cars [BONUS SHOW!]
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Why are so many Tundras having engine failures??? I talk about that, and in a show first, provide some sensible car buying advice. Listen on the Radio in Colorado! AM1460 & FM 101.1 The Answer - Saturdays at 9am, Sundays at 6pm 100.7 The Word - Saturdays at 7pm AM 1400 KRLN - Saturdays at 9am 91.7 KLZR - Saturdays at 10:30am Now On Video! Rumble.co…
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Generative AI (GenAI) is rapidly transforming the e-commerce industry, urging forward-thinking businesses to dream bigger than ever before. Among the burgeoning areas of innovation is conversational commerce, which is increasingly becoming a dedicated budget item for marketers and merchandisers. For deeper insights into this evolving field, Elena g…
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Mastering Sales Culture Is The Key to High Performance Teams
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Today on Sales [UN]training, Kelly describes one of the easiest ways to create a high performing team - culture. He demystifies the creation of a great sales team with three key steps and explains the critical role of culture in determining organizational success and the common misconceptions about it. Through practical examples, he illustrates how…
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Save the Kei, How a Quadriplegic Drives a Racecar and WINS, and More!
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I talk about saving the Kei car, Memorial Day travel tips, AND in the second half of the show Torsten Gross, racecar driver, Just Hands founder, and C6 quadriplegic joins me. He'll recount how he taught NASCAR driver Joey Logano to drive without his feet, the Just Hands Foundation, and more! https://justhands.org/ https://torstengross.com/ Listen o…
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WINNING in Racing as a Quadriplegic, One-On-One with Just Hands Founder Torsten Gross
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Torsten Gross, racecar driver, Just Hands founder, and C6 quadriplegic joins me. He'll recount how he taught NASCAR driver Joey Logano to drive without his feet, the Just Hands Foundation, and more! https://justhands.org/ https://torstengross.com/ Listen on the Radio in Colorado! AM1460 & FM 101.1 The Answer - Saturdays at 9am, Sundays at 6pm 100.7…
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Steve Eimers "The Guardrail Guy" & Sheriff Rich Smith - BEST OF EDITION!
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Join me for this best-of edition of the show! I talk with Steve Eimers "The Guardrail Guy" about how guardrails are a hidden danger. I also have Custer County Sheriff Rich Smith on the show to talk about why Colorado is the number one state in the nation for auto theft. https://www.youtube.com/@TheGuardrailGuy Listen on the Radio in Colorado! AM146…
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Do You Prepare Your Salespeople for Chaos? VUCA...training to think and make decisions in complex environments.
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24:36
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In this episode of Sales [UN]Training, Kelly Riggs explores the challenges salespeople face in today’s volatile, uncertain, complex, and ambiguous (VUCA) marketplace. He talks about the importance of deeper discovery, emphasizes the importance of adaptive performance, effective questioning, and practical training techniques like role-playing. Kelly…
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Is the Golden Era of Luxury Ecommerce Ending?
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A large market shift is happening in luxury ecommerce. Millennials and Zoomers alike are prioritizing value over brands, and with dupe culture being extremely popular amongst the younger demographic, luxury ecommerce needs help to stay relevant. Even big media outlets, like The New York Times, are noticing the change in its recent article, “Has the…
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Mastering the Language of Your Customer In Sales
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In this episode of Sales [UN]Training, Kelly Riggs is talking about language. Why is there a disconnect that happens so often between salespeople and a buyer? Kelly puts it simply. The majority of salespeople are taught the language of product, not the language of the customer. Drawing parallels between communicating in a foreign country and effect…
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Cybertruck's # 1 Problem is Tesla & How To Stop Speeding without Spending Millions Of Dollars
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42:58
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The Cybertruck is in Cybertrouble! Tesla needs to start providing a customer service experience fitting of a $100k vehicle. I talk about that, Toyota's new roadster, and the unexpected response I got from Colorado Springs City Council on Speed Cameras. I also suggest some significantly cheaper alternatives to prevent speeding in school and work zon…
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The Most Important Thing In Sales - Opportunities Drive Sales
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In this episode of Sales [UN]Training, Kelly Riggs reveals the most important thing in sales. The most important thing is opportunity, and what is the one thing that creates opportunity? Yeah, you might not like the answer, but prospecting is the key to creating that most important thing, because it turns leads into opportunities. And yes it may be…
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BFG Cancels the KO2 Tire & Why the Ram TRX Sucessor Will Be a Sales Sucess Without a V8
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Colorado Springs moves forward with a speed camera program despite proof that the system costs $83,400/month while contributing nothing to public safety. I talk about the KO2 tire, why I love it, and why it's going away. Also Ram's new "RHO" replaces the TRX (sans V8) and will be hugely successful. That and YOUR car sounds on this edition of the sh…
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Learn To Build Ecommerce Merchandising Strategies Like a Pro
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With the increasingly crowded ecommerce landscape of 2024 and beyond, carving out your brand's unique online merchandising strategy is paramount. But how do you get started? In today's episode, Elena is joined by Salee Suwansawad, the trailblazing Digital Site Merchandising Leader at VF Corporation, which is home to brands like Vans, Timberland, No…
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Sales Is a Competition, Why Waste Time on Sales Pretenders?
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On today's episode, Kelly is here to make it clear that sales is indeed a competition, and there are no second place trophies. But fear not, he has four foundational principles to implement inorder to play at the top of the sales game. He gets into strategies for developing a winning sales team, the importance of continuous training, and the necess…
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EV sales are not nearly as strong as Ford -and the US Government- predicted. I talk about why that's happening, as well as car interior design, modern safety tech and YOUR car sounds on this edition of the show! Listen on the Radio in Colorado! AM1460 & FM 101.1 The Answer - Saturdays at 9am, Sundays at 6pm 100.7 The Word - Saturdays at 7pm AM 1400…
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