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The Art Of Hospitality

The Business Blacksmith

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Welcome to "The Art of Hospitality," where the Operator meets the Philosopher to unravel the intricate tapestry of the vacation rental industry. Led by Conrad O'Connell, the Digital Strategist who turns clicks into bookings, and hosted by Scott Fasano, the "Operator," and Adam Norko, the "Philosopher," our podcast presents a trinity of perspectives that uniquely positions us at the intersection of practical operations, philosophical depth, and digital innovation. We tackle the gamut—marketin ...
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There Are Other Ways is a weekly podcast for people brave enough to explore a less well-trodden path in life. Hosted by Fiona Barrows, each episode features an interview with someone who is living life a little differently, and offers support, insight and inspiration for listeners keen to do the same. Whether it's travelling the world, setting up your own creative business, or simply refusing to judge yourself by someone else's definition of success, doing things differently can be scary, lo ...
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The Thunder Mutters

Becky Dellow/Adam Horovitz

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The Thunder Mutters is a podcast in love with music, and with the music of words. Presented fortnightly by poet Adam Horovitz and fiddle player Becky Dellow, it takes its name from the poem by John Clare. We will be exploring the connections between music and poetry, concentrating for the first year of the podcast on Clare’s 'The Shepherd’s Calendar' and on the tunes Clare gathered. Every month, we will bring you the appropriate section of the Calendar interspersed with relevant tunes that C ...
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In this episode of Secrets of a 7-Figure Coach, I'm joined by coach Wendy Batten for an open and honest conversation about how to navigate the inner and outer challenges of scaling your coaching business. Wendy is the owner and CEO of Front Porch Lifestyle where she brings a wealth of experience coaching retail owners on how to grow their businesse…
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In this episode, we chat with Becky Large of Autism Travel Club on her movement to accept all travelers, why focusing on families with Autism can be not just be more 'welcoming' but also a driver of growth for your business too. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Becky Large Autism Travel Club…
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In this episode, we interview Wes Smithe of Direct Software on what it's really like to build a PMS, his unique takes on where we're heading, how change is creating opportunity for Direct and a lot more... Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Direct Software Wes Smithe…
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In this episode, we interview Tim Rosolio of Vrbo / Expedia Group on all things Vrbo, technology, tech debt, building towards the future, merchadising vacation rentals and a lot more... Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Tim Rosolio One KeyBy The Business Blacksmith
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In this episode, we interview Darren Pettyjohn from Proper Insurance on why they're the world-class insurance product for vacation rental homeowners, guests and property managers. Darren shares his journey of what's it's like to 'swim away' from the crowd, being the most expensive offering and more. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fas…
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Imagine this: You've just left your demanding corporate career, given up safety, stability and regular income, you've started your own business for the first time and you have two young children when suddenly, your world is turned upside down by a family crisis. Join me, Beck Keen, as I recount the terrifying moment my daughter was diagnosed with a…
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In this episode, we interview Chris Walker from Direct Booking Tools about his current approach to building tech that works and delivers the outcome that all PMs and VRMs are looking for. Chris also shares his background and history by getting into and building a vacation rental business in Hilton Head, SC. Enjoy! ⭐️ Links & Show Notes Adam Norko S…
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In this episode, we interview Marcus Räder from Hostaway about tech, funding, building a winning PMS platform, what scaling means for the STR/Vacation rental industry, his song and a LOT more. You don't want to miss this one. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Marcus Räder Hostaway…
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Ep 5: In this episode I’m taking you behind the scenes of my first 100k month – the strategy, energetics and mindset. I cover: *Why releasing the need to make money is ironically the key shift required to make more money.* *Why attaching yourself to money and your goals is repelling the very goals you desire (and what to do instead).* *Why putting …
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In this episode, we interview Bryndee Barton from Loma Homes on her background in building long-term rentals, then working with her business partners into a brand-new short-term rental angle with designed + themed vacation homes. She breaks down why design and investing into an awesome guest experience is what has lead to the right outcomes for Lom…
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In this episode, we interview (for the second time) Tyann Marcink Hammond of many projects (linked below) but most known as the Queen Of Guest Experience for Touch Stay. We talk about what touch points are missing from many PMs and hosts workflows, building happy guest experiences and more... Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Con…
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Ep 4: Unlock the secrets to build a multi-six-figure business without relying solely on social media! In this episode of Secrets of a 7-Figure Coach, we promise to share game-changing client attraction strategies that go beyond the old "post content on IG." If you've ever felt overwhelmed (or underwhelmed) by the fleeting nature of social media, th…
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Ep 3: If you've ever wondered how to scale your thriving coaching business, or how to structure your offers for your ideal clients, this episode is for you. Join me as I welcome the brilliant Stephanie Dodier, for an offer and business audit, as we explore her existing offers to see how they can be leveraged, to create more income and impact, in a …
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Ep 2: At age 18, I was bored to tears and going to university to step into a future that had never been mine. I was on autopilot, following in my parent's footsteps, to become a scientist, even though I wasn't really interested in science. Then, a newspaper article appeared on our family kitchen table, about a ship sailing around the world for an 1…
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Ep 1: Ever wonder what it takes to become a 7-figure coach? Let’s pull back the curtain and spill the money-making tea. In our very first episode, I’m sharing 7 secrets from my own journey as I quit corporate and became a brand new coach making $0, to my first $10k month, to my first $100k month, and everything in between. If you want to get 7 prac…
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Episode Notes This episode has the correct audio after I mistakenly reposted my episode on With Breath and Sword by Luka Brave. Sorry about that! Welcome to Alone at the Table. I'm glad you're here. In this episode, I play Jason Price's, Notorious. You can check out the game and other works at Always Checkers Publishing, including the expansion tha…
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In this episode, we interview Deborah Labi of Have You Got / The Techsplained Series on growth, building understanding in the vacation rental space of tech + tools, her new business launching now and a lot more... Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Deborah Labi Have You Got Network The Techsplained Series…
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In this episode, we interview Eric Thibodeaux of Current Tides Vacation Rentals + Safer VRs about building a world-class vacation rental business that takes every stakeholder into account including guests, owners and our community. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Eric Thibodeaux Safer VRs Current Tides Vacation…
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In this episode, we interview Steve Milo and Miriam Ramsey from Vtrips. They share their (always) honest takes on where we're heading, VRMA, how Vtrips is doing, ethics of our industry and a lot more. Editor's note: we had some minor audio issues with Miriam's file, but it doesn't take away from the great information shared. Enjoy! ⭐️ Links & Show …
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In this episode, we interview Jeff Ostermann from Sweetwater (Sweetwater is the world's leading music technology and instrument retailer) about how customer care leads to the ideal outcome not only for happy customers, but for their business as well. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Jeff Ostermann Sweetwater…
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In this episode, we interview Jeff Iloulian and Kimberly White from HostGPO on their approach to marketing, brand building, standards, scaling, 'starting from the bottom' and more. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Kimberly White Jeff Iloulian HostGPOBy The Business Blacksmith
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In this episode, we interview Data King Jamie Lane on Airdna's approach, regulation, the 'truth', going viral, facts over fiction and even more. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Jamie Lane Airdna 2024 Outlook Report Best Places to Invest in 2024 January Monthly Review…
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In this episode, we interview Ashley Ching of Inhaven on standards, growth, what the key elements (bed/bath/kitchen) in a vacation rental are doing well vs doing poorly, scaling and more. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Ashley Ching InhavenBy The Business Blacksmith
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In this episode, we interview people who are aiming to make the world a better place for all who travel - including those that may have more specific requirements in the design of a vacation rental due to a physical, cognitive or other condition. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Lorraine (Berry) Woodward…
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Episode Notes Welcome to Alone at the Table. I'm glad you're here. In this episode, Metal Steve plays Audrey's solo investigation game, Thaumaturge, P.I. You can check out the game and other works at Audrey's itch.io page. Thanks again so much to Metal for hosting! Their work can be found at their itch.io page. Music for this episode:Dream Esc…
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Episode Notes Welcome to Alone at the Table. I'm glad you're here. In this episode, I play Luka Braves's journaling game, With Breath and Sword. You can check out the Kickstarter campaign or find Luka's other works in his shop. Content Warnings: tooth injury anxiety Music for this episode:Dream Escape by The Tides Moonshot Pins available! Check out…
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Episode Notes Welcome to Alone at the Table. I'm glad you're here. In this episode, Audrey and I play Greg Stolze's Dueling Fops of Vindamere. You can check out the game and other works at Crankshaft Constellation. Regular episodes are back starting January 11th! Content Warnings: cockfighting dueling death Music for this episode:Alive by Lunareh M…
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Episode Notes Welcome to Alone at the Table. I'm glad you're here. In this episode, I play Ken Lowery of Bannerless Games's solo journaling game, Void 1680 AM. Unlike most episodes, this one is a live broadcast from a stream the Moonshot Network did back in November. I admittedly broke the game a little by having actual callers - but I loved every …
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Episode Notes Welcome to Alone at the Table. I'm glad you're here. In this episode, I play Scyllaz's exploration game, Dredge. You can check out the game and other works at their itch.io page. The Games for Gaza Bundle Content Warnings: drowning memory loss violence against animal (squid leviathan) corpses Music for this episode:Dream Escape by The…
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Episode Notes Welcome to Alone at the Table. I'm glad you're here. In this episode, I play Alex R. Keen's game, Turn Signals. You can check out the game and other works at their shop. Content Warnings: breakup loneliness Music for this episode:Dream Escape by the Tides Moonshot Pins available! Check out other Moonshot Podcasts! Find out more at htt…
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Episode Notes Welcome to Alone at the Table. I'm glad you're here. In this episode, I bring you the third and final part of my playthrough of Becky Annison's solo journaling game, Wreck This Deck. Check out my and others' playthroughs by searching for the #WreckThisDeckRPG hashtag on social media. You can check out the game and other works at black…
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Episode Notes Welcome to Alone at the Table. I'm glad you're here. In this episode, I play Kestral Eliot's solo journaling game, Village Witch. Part 1 of the playthrough can be found here. You can check out the game and other works at Kestral Eliot's shop. Content Warnings: death mention scorpions flash flood ankle injury Music for this episod…
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Episode Notes Welcome to Alone at the Table. We're glad you're here. In this episode, the hosts of The Hyperfixation podcast play K-Ramstack's journaling game, Yourself. You can check out the game and other works at their itch.io page. A huge thank you to the Hyperfix gang for swapping shows with me! You can check out the episode I did on their sho…
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Episode Notes A special episode to accompany Audrey's playthrough of Wreck This Deck. By FaeRevolution (she/they/fae) BACK WRECK THIS DECK ON BACKERKIThttps://www.backerkit.com/c/black-armada-games/wreck-this-deck-a-game-of-demon-summoning-and-deck-crafting/ Red isn't dead yet, and she intends to make that the problem of every part of society holdi…
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Episode Notes Welcome to Alone at the Table. I'm glad you're here. In this episode, I bring you part two of my playthrough of Becky Annison's solo journaling game, Wreck This Deck. You can check out the crowdfunding campaign for the game here - it runs til the end of June! Check out my and others' playthroughs by searching for the #WreckThisDeckRPG…
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Episode Notes Welcome to Alone at the Table. I'm glad you're here. In this episode, I play Becky Annison's solo journaling game, Wreck This Deck. You can check out the crowdfunding campaign for the game here - it runs til the end of June!Check out my and others' playthroughs by searching for the #WreckThisDeckRPG hashtag on social media. You can ch…
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Episode Notes Note: Additional Notorious episodes are coming! They're taking longer than I anticipated, for which I apologize. Tune in to the Moon Carnival May 26-28 on Moonshot's Twitch Channel! Welcome to Alone at the Table. I'm glad you're here. In this episode, I play Emily Jankowski's LARP, Birds Love Dirt! You can check out the game and other…
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Episode Notes Welcome to Alone at the Table. I'm glad you're here. In this episode, I play Jason Price's solo game, Notorious. You can check out the game and other works at alwayscheckers.itch.io. Music for this episode:Dream Escape by The Tides The Moon Carnival is coming up! Join us on Twitch on May 26-28 as we raise money for a good cause! Moons…
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Episode Notes Welcome to Alone at the Table. I'm glad you're here. In this episode, I play frosidon's dice rolling game, The Bear Comes at Night. You can check out the game and other works at their itch.io shop. Content Warnings: gun mention animal attack alcohol mention Music for this episode:Dream Escape by The Tides Moonshot Pins available! Chec…
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Episode Notes Welcome to Alone at the Table. I'm glad you're here. In this episode, I play Kestral Eliot's solo journaling game, Village Witch. You can check out the game and other works at their itch.io page Content Warnings: Death mention Animal death Birth mention Music for this episode:Dream Escape by The TidesDario's Blues by Dario BenedettiTh…
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Episode Notes Welcome to Alone at the Table. I'm glad you're here. In this episode, I play Luka Brave's solo journaling game, Lullaby Nights. You can listen to the playlist I created here. You can check out the game and other works at Luka's itch.io shop. They are also working on How to Survive a Haunting: A Mental Health Larp, now funding on Kicks…
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Episode Notes Welcome to Alone at the Table. I'm glad you're here. In this episode, I play Peter Eijk's solo journaling game, A Visit to San Sibilia. You can check out the game and other works at Peter Eijk's itch.io shop. Content Warnings: knife/blade mention stalking/shadowy figures death (offscreen) Music for this episode:Dream Escape by The Tid…
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Welcome to Alone at the Table. I'm glad you're here. In this episode, I play Chris Bissette's solo game, The Wretched. ou can pick up The Wretched at Chris Bissette's itch.io page. You can also search "Wretched and Alone" for games similar to this one in terms of mechanics. Content Warnings: hopelessness, small spaces, death, injury, difficulty bre…
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Welcome to Alone at the Table. I'm glad you're here. In this episode, I play Takuma Okada's solo journaling game, Alone Among the Stars. You can pick up Alone Among the Stars at Takuma Okada's itch.io page. Content Warnings: cave/underground mention Music for this episode: Dream Escape by The Tides Zodiac Structures by NoMBe Gamela by E's Jammy Jam…
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Welcome to the eighteenth episode of The Thunder Mutters, our Valentine special, giving you a taster of projects we have been involved in since the last podcast series. This episode features extracts of poetry from 'Love & Other Fairy Tales', written and performed by Adam Horovitz, and traditional tunes from Becky's album, 'Take Her Out and Air Her…
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